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Found 202 results

  1. Had a reply from Barclaycard regarding my 1998-2003 SAR request. They claim not to be able to find my statements and need more information. I provided them with my name and the address the cards were registered to at the time. Interestingly Barclaycard claim that the statements are not in their main system, but they state that they do have them. In order to retrieve the statements they need my old card account numbers. Alas I don't have these anymore. Should I just push harder and insist that my name and address are sufficient?
  2. Hi All, Been a long time since I've been on the forum but need a little advice if possible. I believe I defaulted with Barclay card back in 2010 but I'm not sure of the exact date. Had personal/business problems back in 2010 (actually before if you see my posts) which ended with me becoming divorced. After this point I "stuck my hand in the sand" and ignored a lot of the relentless letters from them (and others) as the recession had wiped my business out and I had far bigger things to worry about. Over the years I haven't heard much from BC seeing as I'd left the marital home. Some letters did go to the old house but were ignored/binned and some of these were from various debt collectors. I know - not clever. I've started to to get a few letters recently from Robinson Way at my new home address that I'm renting (on the electoral role) and even an email to my business email account. To date I haven't replied to them but can't work out how the debt they are chasing for has gone up to £7684, my original credit card limit was £7k I think. As you can possibly gather I'm not in good position with facts as a lot of this got lost all those years ago. I've moved on in life and have remarried and don't want all the relentless hassle these companies make however I do want to fix my credit file. How/should I communicate with them? Don't really want all the pestering of paying them this inflated/made up figure with the penalty of them marking my credit file for another 6 years:evil:!! Thanks guys
  3. I had an order of £300 that was not delivered and was issued a refund to PayPal, the item and the delivery charge. Since then, the order has been changed from not delivered to delivered. They are now charging me for the product even though it was not delivered. I have been getting texts on my phone telling me that payments are due but I'm a bit confused as to why this is happening if I was issued a refund earlier. I have not paid anything as of now. What I'm asking is how would I get this cleared up without having to pay anything and are they even allowed to charge me after they already issued a refund?
  4. Hi all, A query regarding very online shopping, hopefully someone can confirm my question. I purchased an item from very on the 18th of october 2017 on a 12 months buy now pay later basis. According to very the full balance was due on the 21st september 2018, i have missed this by 2 days (paid on the 23rd sept) and i have been charged the bnpl interest,very are not willing to refund the interest. I was just wondering whether very have the correct payment due date? It doesnt seem right to me, very work on 28 day statement basis. Can someone who has been in a similar situation clarify if the payment due date is correct please.
  5. Thought there was something fishy with my account balance on very.co.uk, I contacted customer service this morning. Turns out they've charged me again for a PS4 bundle that I returned last week, as an item was 'missing' (PlayStation Network 365 Day subscription card). Apparently it's in transit back to me and they say they're incapable of advising me until I get it back -- for whatever reason. Of course, no one from Very warned me that they'd charge me again, let alone that they'd be sending it back to me. Not a call, not even an email. Is 'Just figure it out yourself' Very's new motto? When I dealt with the return last week, I immediately sent it back upon picking it up at the Post Office. I didn't even leave the front desk, as all I had to do was affix the return label I'd already printed. I barely even opened the cardboard packaging, just a tiny slot to fit a folded up return slip in there, promptly sealed back with tape. Therefor, either the missing item was never included in the bundle to begin with (an issue people have had in the past with other Very bundles), or it was 'lost' when someone dealt with the return. CCTV at the Post Office would support this, as the package never left the front desk. Any advice on what to do next? I have already tweeted to them about it. Thanks everyone.
  6. Hi All, Looking for some advice and guidance please. I had two accounts littlewoods and very, both had payment protection on them. I run the accounts fine for years and then got into a bad patch financially and couldn't afford to pay them, it didn't help that I was being paid monthly and the statements were 4 weekly. Shop Direct sold the debt to Lowell, I now have a CCJ for the one account. But they piled on a load of charges and interest before they sold the debt to Lowell, and what was a £2k debt between two accounts is now a £3.7k debt. Any advice with this? Or should I just accept it is what it is and continue paying the amount agreed with Lowell. Thanks in advance Sarah
  7. Hi everyone, I recently recieved a book from dwp to be reassessed which i filled in sent back with all medical reports meds etc and and then yesterday i recieved a letter from health assessment b-ham with an appointment for 18th oct18. ive been on esa support group now for over 4 years with anxiety and depression plus cant walk so i also get pip high award which has been awarded untill jan 2021. Now i retire on dec 1st this year so less than 8 wks away so my first question is, is it normal to call some-one in for a medical this close to retiring as by the time i had the medical id be down to 6 wks before i retire. as my mobility is next to nothing i cant get to b-ham so if i dont go to the medical dwp say it may affect my benefits but would this include my state pension ? I have 44 years of contributions in so have enough for a full pension. yet again if i dont go to the medical could the dwp stop my pip award?. many thanks in advance for any help and advice folks might send me.
  8. I had an account with Very which was Started 16/10/02 Defaulted 26/08/11 Default Balance £2130 Last payment 02/07/12 The last payment was made through a DMC to Lowell Portfolio Ltd. I received varous letters from Lowells and at some point remember receiving letters from bryan carter solicitors. I ignored them! Then i get a letter from Lowells saying that the account has been returned from the solicitors to them and that as i have not made any payments on my ccj they would be taking action. Apparently BC solicitors took me to court. I never received any papers from the court. My address never changed either. I checked online and found that i would have received a big package of blue(?) court papers, did not receive them. Because of this on 31 July 2016 I went online to RTL to check the Register of Judgments - There was nothing registered for me, at my address. In Nov 2017 my Experian credit report showed the very account gone and no ccjs were on there. Today i have received a letter from Lowell Solicitors stating, second notice of county court judgment arrears -£1900.00. The reference number they give refers to the Very account. Are they pulling a fast one, trying to get me to contact them. This account is now statute barred I believe? very lowell.pdf
  9. Hi all, I have for the past few months been in dispute with Lowell regarding an old Studio account, now because they now have confirmation of where I live - they seem to have linked a really old account from Cabot (this was an old Barclays overdraft from over 10 years ago) which i'm sure we haven't made contact or payment on for well over 6 - however i can't be 100%. Is there a way of finding out for definite? The first letter went along the lines of 'now we know where you live blah blah - you owe £***'. Two weeks later another letter arrived saying we will accept £55 to clear the balance lol - why would they do this? is it because they know the debt is unenforceable and are out for any amount? The debt doesn't show on any credit report. .. what's the best course of action? Thank you in advance M
  10. Hi all. Really appreciate an opinion on next step, if indeed I should even bother. I had a debt with Black Horse which I disputed with them in 2008 approx. I received many letters from various agencies over the next few years, Clarity, DLC, and Lucas, up until 2013. I didn't ring or write to them and certainly never gave them a penny. This became Statute Barred in around 2014. It hasn't been on my Credit Report since about 2014. Out of the blue today I received a letter from Cabot saying they now have my account and list some methods of payment etc'! Love to hear your thoughts. Cheers, Billy.
  11. Hello, Bought a TV from Very.co.uk 06/01/18, statement shows £559 for TV and £6.99 for Delivery Account starts with 1p in credit (from last order) Statement produced 03/02/18 says £5 due 23/02/18 With estimated interest of £0.41 based on payment balance of £6.98 Payment made 21/02/18 of £56.60 by card on the website towards the TV Statement produced 03/03/18 says £7.43 overdue Payment due by 23/03/18 actual interest £0.45 Estimated interest for next time £0.00 Standing order of £56.60 paid 05/03/18 Statement produced 31/03/18 says £0.00 due Shows payment made 05/03/18 of £56.60 Shows £49.17 has been allocated to your BNPL items on 05/03/18. Leaving £7.43 to be allocated to the postage. Sometime in March I called Very to query why there is a payment due as I had selected BNPL for 12 Months at the time of order and I had made a payment of £56.60 on 21/02/18 before it was due. I was told the payment is for the postage, there was a discussion about recent payments where they said, because I had made the payment online 21/02/18 and allocated it to the TV they couldn't allocate it to the postage, so I asked for the most recent standing order 05/03/18 to be used to pay the late postage, thus clearing the late payment. Move on to today 15th May, my credit file shows a late payment for the delivery costs. It appears they have one credit order from me which includes delivery, but they have then taken a payment towards the TV but have split the delivery costs out. My understanding the whole way through the order was the TV was on credit, not the delivery, so how can this be marked as late if the payments were up to date? What do you think?
  12. Hi, I was a victim of identity fraud in around June 2012. "Someone at the time took out loans in my name with quick quid and lending stream". It was a lot of hassle at the time ( I went through the police action fraud, recived a crime number and after a month or so I signed a couple of letters from both companies and the matter was cleaned up. I also opted at that time to put extra restrictions on anyone else trying to fraudulently take out any more loans in my name. "Let me just say that I have never ever applied or taken out any loan in my life other that a mortgage for our home that is now fully paid off". back in June 2017 I started receiving letters from MMF motormile finance now Lantern, stating that I owed them £250 for another loan from what turns out to be taken at around the same time as the other loans in 2012! I phoned them straight away and explained what had happened. But all this did was for them to send demanding letters on a weekly basis! I forwarded the police action fraud crime number from 2012 thinking that that would be the end of the matter. But all they do is keep sending me more demanding letters. Are these people above the law or what! They keep asking for very personal details e.g bank statements from 2012, my national insurance number, payslips, photo id from a passport or driving licence. I'm sure it would be reckless to send such sensitive information to a bad debt collecting company! (Do they cover their costs by selling on this very useful and very accurate information to third parties?) It would be very lucrative if they did as they would have all the information to take out a loan in my name!! What's going to happen in another few years, Am I going to get demanding letters form another bad debt company?? As much I want to clear my name I am very sceptical about about how they would use that information. I lay awake at night worrying myself to death, I am frightened about what they might do. I have been to Citizens advice bureau who just say go to police action fraud! its bonkers. If a company doesn't accept a police action fraud number and the evidence from the time of the identity fraud then they are surly acting above the law!
  13. Hi Guys I had a CCJ entered against me in jan 15. It was entered in default against me as I got court papers late, I could not acknowledge it. I filled form N244 to set it aside. I got hearing date for march 2015. I lost at the hearing and was ordered to pay by the court. I paid all the amount owed next day itself. Now the issue is the CCj is still on my credit file , marked as satisfied. I believe that it should be removed as I paid within 30 days after my applicaion to set aside. If I would have paid within 30 days from Jan 2015, It makes me look as if I accept the judgement. this is the reason I did not pay. Please guide me If this judgement should be removed from my credit file.
  14. I have purchased an LG tv from Very and it is faulty. I ordered the tv on the 29th October and it was delivered from the manufacturer on the 11th November. It started being faulty a week or so later by the sound going off and then a few days later the screen went blue, no picture but had sound. I rang Very on the 5th December who said it was outside the 4 weeks window to send it back because they count the warranty start date as the order date (29th Oct) not the delivery date (7thNov) and I had to ring the manufacture LG to sort it out which I did and they picked it up on the 13th December. Today 19th December LG have phoned me to say thet it is the screen that is faulty and they are waiting for a price of the part. Then I receiced a phone call from an LG engineer saying that it is the mother board that is faulty and he also is waiting for a price. This T.V is less than 3 weeks old with 2 major faults and I cannot return it or ask for a replacement because Very are saying the order date is the start of the warranty. I am going to email Very tonight to state all these facts and that I am extremely upset and annoyed but I would like to know if there is anything I can add to strenthen my case in insisting on a new TV as I am not happy about keeping the original one as it would be a refurbished tv with a new tv price tag. Regards Alamand
  15. Help please. My Landlord is being really awkward after I moved out! Here's the background. I moved out on 4th December after my Landlord told me they were giving me notice. A few months ago I lost my job and fell behind with payments, but recently caught up to the point where I owed £400 plus my deposit (£895). The landlord said they were coming to give me notice and so I did what I thought was right and found a cheaper place to live. I was paying £895 per month and found a house for £500 per month. So, I thought this would be ideal as I could keep paying old Landlord back without £895 per month racking up. At this point I have to say that the Landlord has never protected my deposit, made me get the Aga serviced if I wanted central heating, let the roof continue leaking and did nothing about the crumbling walls (damp) and the water coming down the front of the chimney breast each time it rained. I also had no smoke alarms at all and the electrics were really old..................no idea if they'd been checked. Me being me, I just cracked on with the house. I also should add that before moving in I'd had to help paint and strip all the carpets. The landlord promised she'd pay me for the help......never arrived! I did sign an agreement, but it was never copied and sent to me. Ok, so today the old Landlord came to my house and took the key to the old house. I still have stuff in their which they knew about. He won't answer calls or texts. He was abusive and then went straight to my new Landlord, telling him I'm an unworthy person. What can I do please? The items in the old house are required. The landlord (a Husband and Wife) can get pretty nasty, and to be honest, I'm beginning to get fed up with bullying etc, especially as I'm not someone who would just up and leave. Any feedback and advice appreciated.
  16. There's no point in whining about them. We know they're ripping the public for all they can, any way they can. 58% rates, 28 day account periods when almost everyone gets paid monthly nowadays. My wife has a debt of £2096 with Marisota and I don't know how much with Very. (She says she doesn't know the password! I'm resetting it.) And a credit card, and who knows what else hidden. She doesn't work, I have to pay everything. I want to work out a prediction of where this will all go unless dealt with now. I can use spreadsheets but I'm not sure how they calculate the minimum amount. T's&C's say: The word is INITIALLY. That insinuates there will be something different later. Or is it so simple as 4% of the £2096? That is £83.84 but they are saying amount due is £251. How is it worked out? Thanks.
  17. Hi all, Will be claiming HB with a tenancy agreement dating back to 2011, it's a full 8 page Assured Shorthold Tenancy document, signed by myself, the landlord and witness. All above board and legit. A few questions though; 1) Would the JC likely question this, given how old the document is? I have claimed JSA before during my tenancy but didn't realise I was entitled to HB until now. 2) I would prefer they do not contact my Landlord (unless for a special investigation or some such) as he has previously expressed unwillingness to co-operate (that said he owns a flat above and THAT tenant had an AST he used to successfully claim HB - can I specify they do not contact him? 3) The rent has since risen but the contract still holds the 2011 amount, would I need to get a new contract in place to claim for the current amount? Thanks, JB
  18. Hi all I have debts with Littlewoods, Next and hubby has one with Very (along with other debts such as credit cards and a store card but these are the 'catalogue' debts). We are struggling to pay any of our debt and need to make some payment arrangements. I have noted that there is a CCA request which is often used by people to see if the debt is enforceable, I am not sure when these ONLINE accounts were set up but believe it was 2007/08. Can anyone advise if we are able to take any steps in regards to CCA... Also, would you advise to CCA them anyway and see what happens?...... In either instance can we claim back all the late payment fees etc from these debts?... .I understand I would need to SAR them but after that not sure how to actually request the fees back so a little advice would be lovely please. Thanks guys
  19. I'm sorry if this is in the wrong section. I checked my Credit report today on Noddle and noticed that a Credit Application check has been run on my maiden name of over twelve years ago, and an address which I haven't lived at for the same amount of time. The check was carried out just days ago. This concerns me as I'm worried someone is trying to obtain credit in my name. The company that ran the check are called Shop Direct. Obviously I will need to contact them, but if I could have people's thoughts on why this may have happened I'd be very grateful.
  20. Hi all joined VERY a few weeks ago and tried for a credit account. Was given a £300 limit and both me and the company signed the agreement. After making my 1st order for wallpaper my order was declined and after I made enquiries was told multiple accounts I replied that was rubbish and then their reply was my application had been declined after further checks. My question is is this allowed? After we both signed credit agreement and also there is a footprint from them on my credit file as well as an OPEN account showing £300. Or is it just a case of being stuck with it, as I'd rather it not on my file or the search if I'm not able to use it. Thanks
  21. Hi all I had a Very Account which was passed onto Lowell Financial and received a Claim Form dated 24th March from their solicitors Lowell Solicitors which I assume are the same people. I then received a letter dated 29th March after the claim was issued that they have issued legal proceedings and I would be receiving the claim against me soon as I failed to make payment or respond to their letter of claim. On 5th March I had a miscarriage and was in hospital since 3rd March and for obvious reasons wasn't well and was recovering, I was given the bad news on 23rd Feb. On opening my mail to see how quickly this claim came about I realised that I was sent a 'notice of Acting' letter from Lowell Solicitors dated 22nd Feb with another letter attached to the same letter dated the same 22nd Feb from Lowell Financial stating they have sent it to Lowell Solicitors to arrange payment. I then received a letter dated 28th Feb a 'letter of claim' stating that they have not heard from me and have been instructed by their client - Lowell Financial to commence legal action and issue a claim. There is barely 7 days between the 2 letters and how they expected to allow me time to receive these letters and respond beats me..... . It then went onto saying that in order to avoid this action contact them by 14th March otherwise action will be taken and costs increased. Due to my miscarriage I hadn't opened my mail etc, then the claim arrives. I called Lowell Solicitors and explained the situation and asked them to retract the claim as I was willing to come to an arrangement and wasn't happy that their timing with letters was unacceptable. The lady I spoke with said she'll allow me additional time for the acknowledgment till 26th April to which I have acknowledged the claim online. I told her my mitigating circumstances and she said the only way they could retract the claim was by my defending it..... I need to defend this as soon as possible regarding the timescale issues and my circumstances, and that this claim should never have happened had their letters allowed me time to respond to them. I told her that this has just increased the balance and that I am just getting back to normality and I am on working tax credits. I would really appreciate any help towards the defence and any other advice that would help. Regards IM4347
  22. I have just received a letter from DCA Rossendales Collect for £130.15 for PARKING CHARGE NOTICE. I have not committed a Parking Offence and as such have received no notice. The story goes as follows: A year ago my daughter inadvertently drove through the Barrier Free Toll on the M50 south of Dublin in my car. I was a passenger. It is not clear, unless you are a local that you have actually gone through this toll as just a short distance further on there is another toll with a barrier, for which she paid. We travelled through 3 such tolls on our way to Cork and on the return journey the same (paying the tolls as we went), and again we went through this M50 Barrier Free Toll on our return not realising that we had just done so. The total cost of a return through this M50 tolls would only have been about £5.60 had we been aware of it. Two months later I get a demand from Euro Parking for £11.20 (double) for none payment of toll, plus a further charge of £44 for not paying the £11.20 within the time limit..the demand for payment came after the time limit. The notice stated that the owner of the car is liable, not the driver..I don't own the car as I am disabled and it is a lease vehicle from Motability.. I disputed the charge (£44) and received no reply from Euro Parking who promptly sent me another letter with an additional further charge of £44 added for not paying the last invoice. Now I owe £96.20 for a £5.60 unpaid toll charges. I would have been happy to pay the £5.60 had I received a request for that amount. I then decided to ignored them because as I understand it, Eflow Ireland have a duty to inform you of an unpaid toll, in writing giving you chance to pay, but I received no such notice. I also understand that because Southern Ireland is not part of the UK, they cannot enforce a debt. I heard nothing since about January until today when I get this demand from Rossendales Collect demanding money on behalf of their client: Euro Parking Collections plc. First of all, my daughter drove through a Barrier Free Toll twice without realising it..Rossendales state: Parking Charge Notice...so this is incorrect. Secondly: They state Original amount £89.35 plus a fee of £34.00 adds up to £130.15. In my book it adds up to £123.35...so this is also incorrect. Not really sure what I should do. I am reluctant to contact them and start of any chain of events where they think I will give in. Surely Euro Parking Collections have to prove a debt before they sell a debt on in the first place. And without proving it first in court and obtaining a court order, they cannot enforce it? Or am I wrong?
  23. Hi guys, Just trying to get a quick heads up as to where I stand legally on this situation with online retailer Very. at the beginning of June I purchased a HP Omen desktop pc for £1200 along with a 32 inch HP Omen monitor. The computer was a reasonable specification, not the top end, but the advert implied that the computer could be easily upgrade, the exact wording was as follows; 'This gaming PC can evolve with you too – with tool-less access to the hardware, you can crank up your gaming power by customising the specification when the time comes.' I understood this to mean that upgrading the computer later on would be easy decided to purchase. Unfortunately when the computer arrived I saw that this wasn't the case. The layout was unlike any other pc I have owned with a cage/chassis mounted onto the graphics card and the other components, optical drives, hard drive connectors etc all connected to this mount. The memory banks were directly under the mount too so even something as simple as adding more memory would require the complete disassembly and removal of the mount, the unattaching of all fans, drives, processor etc that were connected to the mount and the removal of the graphics card afterwards, then reassembly of all components, connectors, mounts etc afterwards. This is far beyond what I would consider an easily upgradeable system. I contacted Very and asked to exchange it on the grounds that it wasn't as advertised. The person I spoke to was very helpful and apologetic, telling me to return the computer via the free Collect+ service then he sold me a much more expensive model, with a bigger, plug and play style casing that is indeed easily upgradeable. I received this computer 3 weeks ago and am very happy with it. It cost £1600 and I've already paid £400 off of it. three weeks later I have had the original machine returned to me (at my expense) on the grounds that it's not actually returnable unless faulty. I now have TWO computers. I have called them multiple times each time they are very helpful and tell me they will sort it. Then they ring their returns department who tell them, no I cannot return it, even though one of their member of staff authorised me to do so AND sold me another computer. I am wanting to know what my legal rights are in this situation? They have are telling me I now have to have BOTH computers because their employee was at fault in authorising a return. Surely this is their problem not mine? And if she shouldn't have authorised the return, then surely selling me a replacement under those conditions is wrong as well so that would void their returns policy in selling me a replacement. I've been trying to resolve this for the past week and have reached an impasse. I would think in this circumstance I can legally demand they return one of the computers as the error was theirs not mine, and they certainly shouldnt be able to enforce the purchase of both systems, totalling £2700??
  24. Hi all, I'm hoping for some advice on how to proceed further with Very.co.uk. I received a broken bed for my three year old son on 22 May (after delivery was delayed a week due to the bed getting lost in the warehouse). Half the parts that hold the slats to the bed were broken and unusable. I immediately rang them - they took the details and said their parts team would send out replacements. I also sent a message via my account at the same time. Having heard nothing I rang them again on Thursday 25 May and was told that the parts had been sent out and would take 7-10 days. I was about to query the length of time but I was abruptly hung up on (a common occurrence when you call Verys customer service). The following day I received another message asking which parts were broken - contradicting the man who had told me they were on their way the evening before. I then called them again on 30 May to be told that they had just ordered the parts the night before. Having been told this before and it turning out to not be the case I asked them to return the damaged bed. They refused telling me I had to wait for the parts to arrive and asked me to wait another 7-10 days (which would take us to three weeks since the bed arrived broken). I messaged them again via my account reiterating my request for a refund and also emailed a complaint via Very.co.uk to which I have had no response. The customer service has been appalling. My poor son has been without a proper bed for two weeks now and there is no resolution in sight. I am completely appalled given threat the goods were damaged they should be providing a refund. I have never dealt with such an awful company so I am at a loss what to do - other than seek advice from the ombudsman.
  25. http://www.bbc.co.uk/news/business-40338220 Barclays facing possible fraud charges in relation to Qatar 2008 deal. Given that there may now be a court process that follows, we have to be careful what we say, as public comment can be seen as prejudicial. The only observations i would make is that these allegations follow on from a long list of British Banking issues that have really made London look like a centre for dodgy practices and underhand dealing. The other issue is whether it is possible to put these cases in front of a jury, as i suspect that jurors might have a negative view of Bankers. In the US, they would deal with such cases relatively quickly and have expert Judges sitting to hear evidence. Recently it was revealed by Noel Edmunds that he attempted suicide following problems he had with HBOS concerning business accounts he had with them. If you search online there were large numbers of people affected by the illegal actions of HBOS Bankers. HSBC had problems in recent years, with allegations of accepting money from dodgy sources and also allegations about helping people avoid paying taxes due. If you searched online, i am sure you will find many issues affecting most large British Banks. The question is, does British Banking still have a better reputation than other major finance centres ? Personally, i think that the reputation has sunk to a low and only very tough regulation will help it recover.
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