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Found 9 results

  1. Can someone please help - I paid for my jacket to kept within a venues (UK) cloak room, when I went to collect my jacket, it was gone. The venue have admitted full liability. My question is, what am I entitled too in terms of compensation, I have requested a replacement jacket. The jacket is considered a collectors item and has therefore risen in value, the venue are only offering a refund of what I paid for the jacket - this amount will not be sufficient to replace it. My understanding is i "should be put back in the same position I was in prior
  2. Hi quick query. been looking at the unfair terms in consumer contracts regulations 1999 to see if it will help me. my daughter cancelled her wedding, there are still over 8 months till the date, its peak wedding season so i have no doubt the venue can get a new booking. her total cost was £3200 she had to pay a deposit when booking of £1000 which is non refundable. true the terms do state it is not refundable however the Act says the contract may be unfair if irrevocably binding the consumer to terms with which he had no real opportunity of be
  3. We booked our wedding at the beginning of this year. Our wedding was to take place in Summer 2016 and we put down a 12% deposit to secure our date. The wedding venue is brand new and was still unfinished when we booked. However there were two weddings booked for this summer, so we knew the venue had to be finished within a few months of us making our booking. When we booked there was no license in place for civil ceremonies to take place, but we were assured this would all be done by the beginning of August 2015. We have all of this in writing. We recently heard from the venue who to
  4. Hi This is my first time posting here and would be grateful for any help and advice which could be provided. I am due to get married in a coupe of months at a venue which is a National Heritage Trust building, for which we paid a 20% deposit around February this year after seeing the venue and agreeing terms with the company which run events at the venue. Around late September we found out by chance, whilst looking for a wedding florist, that the roof at the venue was deemed structurally unsound and is presently being propped up by scaffolding, including some in the room where
  5. I have booked a local venue for a wedding renewal next year, they have stipulated a list of suppliers for services such as chair covers etc that I "have" to use ! However I have already found companies that I would like to use. Can they legally force me to use their preferred companies ????
  6. We hired a barn as a wedding venue for our daughters wedding. The barn was advertised as a wedding venue and had a wedding licence. The barn is used solely for functions with a kitchen, bar, hard carpeted floor etc. The charge for hire for 4 days was £2900. On the surface the venue looked ideal and fitted in with the theme my daughter had decided on for the wedding. We took over hire on the Thursday before a Saturday wedding - the first things we had to do was set to work on cleaning the toilets that were in a disgusting state, cobwebs adorned the walls of the barn and all had t
  7. Hello, This is a very useful forum and I'm hoping someone can help me. My issue is as follows: I saw a wedding venue that I liked and was offered a good price; I was told that this discounted cost would not be offered after that meeting so I gave the proprietor £50 as a sort of holding fee - this was simply to show my active interest in the venue and to gain priority over other customers if I decided to book. I never at any stage considered the £50 as a 'booking'. Nothing was signed, no terms & conditions were discussed, and no mention was made of the company's cancell
  8. First of all apologies if I have posted this in the wrong subforum. We are getting married at the end of October in Worcester (we live in Birmingham). We are only getting married in Worcester as I found an amazing deal on Ebay for the wedding breakfast/reception which would've saved us a fortune in comparison with other venues. I won the auction and was over the moon with what we got for the price. Visited venue - Perfect. We then proceeded to book the wedding at a castle in Worcester which wasn't far from the venue, booked the registrar, chair covers, cars etc....all of which ha
  9. :help:ok bit of a long one but this is as brief as i can get it! The hotel we booked to get married at has [edit] form day one, we so badly wanted to get married outside and the hotels we viewed all had beautiful gardens etc, but we needed to be happy with the room if it happened to be bad weather! Ok so we finally found one that we fell in love with, it had been taken over by a company after the previous owners went into liquidation etc, we viewed it at the final stages of re decoration, literally the decorators were packing things up as we were shown around, we asked to see the place we co
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