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Hello, I moved to university in Burnley in September 2014, and at the freshers fair there was a gym - the now notorious X4L. I joined on the 23rd September 2014 on a minimum 11 month contract. However, after the year was over I wanted to cancel but was unaware of the process as it had not been made clear to me when I joined so I just cancelled my DD which I had done at a previous gym with no trouble whatsoever. Then I got a letter from Harlands saying I owed money - I binned most of their letters (stupidly) so only have a few. To cut it short I got a letter on the 26th July saying my account was £69.98 overdue. The letter also said if I fail to pay my membership fees will CEASE TO BE ADMINISTERED BY HARLANDS (insinuating an outside debt collection agency). I paid them £104.97 (I have an email to prove this) as, in fairness, I had broken the T&C's of the contract I signed. I paid this on August 31st 2016 then the lady at Harlands told me to go online and cancel so I went and did it properly. Then on the 16th of November I got an email from Harlands saying they could not cancel my membership as they had not received confirmation from X4L. As I did it online I have no proof that I cancelled it so they'll say I haven't - but I did what was asked of me. I then received a letter from this 'outside debt collection agency' Called CRS (which I only opened today) dated from 13th December 2016 - saying I now owe £171.47. This outside agency has the EXACT SAME address, the EXACT SAME registered office as Harlands and the EXACT SAME company registration number and I will be keeping the letters as evidence if needed. Harlands have made up a debt collection company to try and extort more money from me (which I'm sure you already know about). This is such an obvious [problem] that X4L are certainly in on and I am so angry about it I have contacted X4L on twitter, contacted BBC watchdog and now contacted CAG. If somebody could suggest the best course of action now I would be hugely appreciative.