Hi, I'm new to this so please bear with me! I own an apartment with my husband within a 100+ apartment building. We are managed by Rendall and Rittner and I am having nothing but problems with them. First of all we are charged an obscene amount of money by them and do not see any changes in the building. My first issue with them is their lack of communication, I have made several email and verbal complaints and they do not reply for weeks or just fob me off. My building in total pay £7,200 a year to have the windows cleaned twice!! The window cleaners need to rent a cherry picker as we don't have suitable things attached to the building for them to use but £7,200 is a hell of a lot of money! The first window clean I had this year in March was awful so I sent pictures to R&R and I was told they would contact the window cleaner again to redo them. They have have still not been redone and R&R will not respond to me about it. I'm not happy that I'm Still paying full price for a service that wasn't done properly. Second issue is that in the buildings lease contact it states no animals are allowed, yet there are many apartments with animals and unfortunately some owners allow their dogs to deficate in the communal corridors, lifts and entrance doors and do not clean up after them - this is left for the cleaners to do which they are not responsible for as the building should have animals in. I have complained about this to R&R and have been asked to give them apartment numbers for people with dogs!!! Why should I do this? We have CCTV through the buildings and they have said they don't have the time to look through the footage to find where the owners live! My thoughts are that the CCTV doesn't work!! Any advice on this will be greatly appreciated as I have had enough! We have one meeting a year with R&R but nothing ever comes from it. We don't receive any letters letting us know what they are doing with our money and you see no changes around the building. The building manager is meant to come out one day a week to look around and check things but he hasn't been here for months. Thanks in advance!

on August bank holiday Monday my shower screen exploded. Whilst having a shower it genuinely spontaneously combusted. At no point during the shower had I touched it. I'm covered in little cuts and my bathroom literally looks like a bomb site (literally not just literally) We spent most of bank holiday clearing it up and I called both the manufacturer and the retailer when they opened on the Tuesday. Manufacturer tells me to call the retailer (fair enough Sale of Goods Act etc) but I wanted to know if it had happened before. Receptionist when I mentioned what I was calling about said "oh yeah that's happened a few times. I think it's the weather". Speaking to the customer services bloke he insists it's never happened on my model apparently, although very rarely (but not never) on other models. Retailer asks me to send photos which I do. No acknowledgement by email of having received them or what kind of refund/compensation they will offer I bought a new screen and had it fitted (paid the plumber £45). Since then I've cleaned the bath several times and it has lots of little rough jagged bits where the glass has scratched it. Plumber has quoted £550 to refit the bath as it has boxing at the end. That's before we buy a new bath. He has tried to 'wet and dry' it to smooth it out but it's still rough. Retailer called to me to say the manufacturer says it's out of its 12 month warranty so no refund although they'll sell me a new screen at trade price. I think that shower screens should never explode whether within 12 months or 12 years! I decided to call my home insurance legal advice line who advise I have a claim under Sale of Goods and negligence. I write a letter before action to the manufacturer and retailer and get a letter from the manufacturer today saying without prejudice they'll offer me a new screen replacement. Now the way I see it they've kind of shot themselves in the foot because I would have settled for that before getting legal advice. The advice says the manufacturer has been negligent and is therefore responsible for the damage to property (screen and bath) and personal injury (my cuts). My letter before action set out the costs for the new screen, fitting it, new bath, fitting it and personal injury compensation. They've obviously been frightened that I've got legal backing and are offering the minimum to shut me up. Their letter says "In very rare circumstances we do occasionally get defective pieces of glass. However these, as well as being rare, are very fragile; most of them have already broken by the time we unload the goods in our warehouse. I would consider it beyond the bounds of possibility for a screen with an intrinsic defect to survive being shipped to our warehouse, being picked and loaded in our warehouse, being transported to the retailer, unloaded and handled at the retailer, transported on to site, installed and then used for four years. For a screen to shatter the way yours has would need some agent acting on it after it was installed. In view of all of the above I would say the screen has shattered for some other reason than an intrinsic defect" Some clear facts only I can verify. It was fitted by an experienced plumber. No one was touching it at the time of the explosion. The conditions in the bathroom at the time were no different from any other day. What reason other than a defect is there? It's never been knocked or hit hard and certainly not at the time of explosion. My concern is twofold. Firstly I want to know why it happened so it doesn't happen to me again and secondly if there is a hidden problem it should be found so other people are safe. By fobbing me off in the manner above it suggests the case is closed as far as they are concerned. There's no defect therefore no problem. But I know I didn't touch it! So I know it could happen to someone else! I've posted to ask for advice about pursuing it further. Obviously I can call my legal advice line but I wanted other consumers' experiences of chasing companies based on defective goods issues so I know what lies ahead in reality rather than the clinical version I will get from the legal line. Thank you in advance.