Showing results for tags 'unreliable'.
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I bought a Toyota Auris brand new back in Oct of 2015 which falls under the Consumer Rights Act 2015. The car has been extremely unreliable and broken down 8 times in the past 12 months, 7 of those occassions being within the past 6 months. It has had the EGR Valve replaced twice, been in twice for a "loose wire on the airflow meter" once for "loose pipe on a gasket" and even had the ECU replaced, despite all this it still suffers from a problem in which the cruise control repeatedly switches off. Toyota had no explanation for this at the time I told them I wanted to reject the vehicle which was back in June of this year. I have gone down the route of rejecting the vehicle, which Toyota have refused to accept. I have even reached out to the Financial Ombudsman and given them all the information about the repairs but their response was that my accounts of the repairs did not match Toyota's, at which point I realised that Toyota had actually lied about the number of times that the vehicle had been repaired. The fact that all the repairs were carried out under warrnty means that I have no receipts or eveidence as such to prove anything, but I did speak to the dealer whose list of repairs supported what I had said but refused to give me a copy of it. The CRA 2015 clearly states that a manufacturer has the right to attempt one repair and if the product is not fit for purpose after that repair the consumer has the right to reject it. My question is; what are my options after this has been reviewed by the Financial Ombudsman who has ruled against my case? I would also like to add that at one point I received a letter from the Financial Ombudsman stating that they supported my claim and agreed that I should be able to return the vehicle, but the day after they changed their mind. They had spoken with Toyota who said that the car is now "fixed". But they have "fixed" it several times in the past which has turned out not to be fixed because it broke down again, and again, and again.
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Just a question really. Can my employer say he will pay us around a certain date every month or has it got to be on a specific day ? Iv done a bit of research (not official) and found that an employer is supposed to pay you on a specific day and if Bank holidays are involved i.e Bank holiday falls on a Monday, wages should go in on the Friday. Thanks for any help/advice
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