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Found 6 results

  1. A lady from Sheffield recently commenced court action against Unicom / Verastar to claim a refund of the termination fees she had paid to Unicom and also to claim compensation for the harassment she had to endure due to Unicom’s debt collection procedures. Unicom settled out of court and paid the full amount she had claimed. BBC Radio 4 ran an item about this on their You & Yours consumer programme and it can be heard by clicking here http://www.bbc.co.uk/programmes/b06wc6qp Further details can be seen by clicking here http://www.ispreview.co.uk/index.php/20
  2. Hello, I hope I'm posting this in the right place. My apologies if not. I took out a contract with Unicom in 2008 for my business premises, which I closed down in September 2009. I remember getting a big bill for cancellation of contract which I could not afford to pay. I can't remember the details but I know it went on for a long while, with many telephone calls and letters. I have heard from Unicom again today - so six years after my initial problems with them. They have written to my home address, which is different from the home address I had s
  3. Unicom are currently deploying a product called Fraud Defender to all of its telecom accounts, although this is free for a trial period it then becomes chargeable. They add this to your account without your knowledge, notification or any consultation. I only happened to spot it when checking my on-line billing and when I called them to opt out the length of call was unacceptable. Regards Chris
  4. I have just had a second unsuccessful attempt to resolve three issues relating to Elite Calls / Unicom via the Ombudsman. I’m a small business of less than 10 employees and desperate to avoid the huge fees I’m being threatened with. Issue one with a rolling contract termination fee requested by Unicom of £218.41. The contract started in June 2008. I was not aware it was a rolling contract (initially with Elite Calls) though Unicom did, after I had signed up and paid upfront with another telephone supplier, make me aware. Unable and unwilling to cancel a new supplier, I still moved away fr
  5. hello to all i am new to this forum, so if im going over old ground i apologise. i have been involved in a dispute with unicom/universal utilities for some time, i was hoping that someone using these forums could guide me in the right direction. i will be as brief as i can in how this situation developed; in 2007 i recieved a telephone call from a foreign gentleman informing me of the benefits of transferring my telephone line to unicom, i was informed that unicom were a branch of bt, i agreed to a three year contract over the phone and that i would recieve a written contract shortly.
  6. I have an identical issue with Unicom as CAG member M1JWR (title 90days) March/April 2012. I.e. Unicom imposed their own contract after company merger. The information I am getting from Ofcom is not quite so clear cut, because 5 months has passed since being advised (identical letter to that quoted by M1JWR) it could be interpreted as acceptance. I can see from the thread that the 2007 Elite Calls contract is valid, and I have persistently advised Unicom to that effect. I have not agreed to accept the changes verbally or in writing. I cannot see whether M1JWR had a successful
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