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Found 10 results

  1. This is an ongoing situation but now I’m I am confused. To start with I must say that I appreciate the meaning and intent of client confidentiality. A solicitor took a personal instruction from a brother (not the executor) I asked questions about our mother’s estate. They will not answer claiming client confidentiality. I asked the date and what authority he claimed when giving the instruction. They ignored my letter. I am now wondering if this is because he had no authority to deal with the estate. Any suggestions?
  2. I made a multi-stop booking with Opodo at 2250 on 10th August, paying by credit card. The stops are: Bristol - Cape Town Cape Town - Gaborone, Botswana (via Johannesburg) Gaborone, Botswana - Bristol (via Johannesburg) When I made the booking the screen said "Free cancellation within the next 1 hour", although there is no mention of this in the confirmation emails. I immediately realised that I'd booked the wrong airport in Botswana (we need to fly to Maun) so I tried to cancel the whole lot. But I couldn't do that online, I have to phone the office and it closes at 2000h(
  3. I am on EDFs Energy assist tariff due to being in fuel poverty. I have several serious health problems and my sole income is my Incapacity Benefit, currently awaiting a medical from ATOS to decide my fate. I am in several hundred pounds of arrears on my duel fuel as my monthly payments were increasing beyond my means, and EDF sent out a debt collector to my flat. This man knocked at my downstairs neighbours door flourishing his debt collectors clipboard, asked my neighbour questions about me and made it perfectly clear to her (without actually coming out and saying as much) that he was indeed
  4. Hi guys, I have been attempting to deal with this but getting nowhere fast! I'm sure that these DCAs drag their feet deliberately, hoping people will pay up to clean their records up. There are two issues here but I figured they're so similar that I may as well keep them in one thread. Since I got my credit files for the first time ever in May, there has been a default registered in my name by Cabot Financial at a previous address. The account was opened after I left the address and it's for around £250 for a JD Williams group debt. I've sent address history proof back in May and ha
  5. I have a Rotary watch which had been very little used except for special occasions. Just outside the 12 months warranty a piece of the bracelet clip fell off making it impossible to remove the bracelet from my hand. I went to a Rotary outlet who kindly removed a link from the bracelet to 'get me out'. I then reported the matter to the original vendor (a provincial specialist watch retailer). He was unable to obtain a replacement fastener for the bracelet and advised me to approach Rotary myself. I did this and they advised that they do not sell spare parts and I must send the watch to them f
  6. Good day, I renewed my contract in March with what is now EE. I have been with them ( originally PAYG with one2one) for 15 years. Unfortunately the lad in store made an error with my contract and in an attempt to reduce my price removed my high internet allowance, but told me i still had it. My bill arrived with data charges. I queried them and was told to go back to the store I bought from as they had to sort it. 2-3 journeys back and forth and a number of phone calls later and i think all is sorted. The store send paperwork off for a refund of charges and I pay my bills at the rate i
  7. I got out a phone contract out two months ago via Phones4u on a Sony Xperia Z and after about 2 weeks I recieved my first bill pro rata and reliased I would not be able to afford to pay it. I called Phones4u who said it was too late to cancel and Vodafone said it was too late to cancel. Phones4u tried their best but Vodafone would not cancel the line without charge so there was no point. I complained to vodafone head office and they said they would be able to deduct it by 5% a month (my contract charge) for 6 months and i asked if they could try ask phones4u if they could do anything.. 2
  8. I am currently having a pretty terrible experience with Vodafone. I'm a horribly overdrawn student and my dad pays for my phone, making it impossible to try and sort out myself. Its a Nokia N8. The N8 has been a constant source of annoyance for about a year out of the year and a half I’ve had it. It froze all the time, shut down on its own and stopped recognising its sim card whenever it felt like it. So I wouldn’t be able to receive calls or texts and would be none the wiser until I’d suddenly have a barrage of them once it found its ability to acknowledge its sim card again.
  9. I have had severe problems through money sent to me via Western Union. I have gone into Western Union offices in London and they have failed to find the transfers on their screens. When I have complained to the Customer Service Department of Western Union they have not been able to or have been unwilling to help. I have taken the matter up with the Financial Ombudsman but they cannot help because the payment originated outside UK. I cannot get legal redress because Western Union has stipulated that any legal action must be taken in the originating country. Does th
  10. I recently purchased a 3 door sliding wardrobe from Bensons Beds. On the day of purchase I took away a brochure with all the measurements, checked my bedroom, and once I had ascertained that the wardrobe would fit, I returned to the store to make my purchase. The store gave me the contact details for a fitter, he turned up today and was unable to fit it, this is because on top of the actual height of the wardrobe you need a further 30mm of space to enable fitting! Obviously if I had been told that before making my purchase I would have known that it would fit, BUT could not be fitted!
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