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Found 6 results

  1. Undercover film reveals inner workings at loan firm The Cheque Centre Reveals hard-up families on council estates are targeted by company Many sold loans with interest rates of up to 3,000 per cent Managers boast 'they've never turned anyone down' on camera Workers instructed to cold-call previous borrowers offering new loans Staff 'swipe' customers' accounts when they don't pay up Comes as Financial Conduct Authority announced new rules on industry Read more: http://www.dailymail.co.uk/news/article-2571091/Undercover-MoS-film-exposes-payday-loan-firm-preying-poor-heavy-drinkers-Waving-wads-cash-man-brags-lend-pay-raid-bank-accounts.html#ixzz2ulKgItm4
  2. The City of London police is to start sending undercover police into financial services firms to tackle financial crime. Speaking at a Financial Conduct Authority conference on financial crime in London today, City of London police chief superintendent Oliver Shaw said criminals need to know the police are “looking over their shoulder”. He said: “You will see increased covert surveillance on trading floors. We will be putting undercover officers into financial institutions. We will be tape recording, audio recording and possibly video recording their activities. They need to know we are looking over their shoulder.” http://www.mortgagestrategy.co.uk/latest-news/undercover-police-officers-to-be-sent-into-financial-services-firms/1073631.article
  3. An investigation by The Times into Lloyds Banking Group has found contractors employed at its largest PPI complaint handling unit were taught how to “play the system” to the detriment of clients. An undercover Times reporter went through the recruitment and training process to work as a PPI complaint handler at Royal Mint Court in London. According to the paper, the reporter was told: • Some bank salesmen had faked PPI information in agreements on loan sales; • Complaint handlers should effectively turn a blind eye to the risk of fraud; • The majority of customers would give up pursuing their complaint if the bank rejected it the first time around; • That a job as a PPI complaint handler could be “morally difficult”. The investigation also found: • A document which openly concedes that Lloyds has lost some crucial customer evidence; • Staff breached customers’ privacy under the Data Protection Act on some occasions; • That the entire operation was based on the assumption that Lloyds’ salesmen never mis-sold PPI. According to The Times, Lloyds said yesterday it had terminated its contract with Deloitte, the company responsible for running the complaints unit, after investigating “issues” at Royal Mint Court. Deloitte had run the operation since 2011. Lloyds said Royal Mint Court employees were now being re-trained by a new supplier “in line with our policies and procedures”. The bank added: “Some of the comments made by trainers to your reporter are not endorsed by Lloyds Banking Group and we believe they do not reflect our high training standards or our policies. We believe the comments to be isolated and they are now being addressed.” Deloitte said that it could not comment on specifics because of client confidentiality, but added: “Deloitte’s role was to process PPI mis-selling complaints from Lloyds Banking Group customers who were sold policies by the bank, in accordance with policies and procedures.” Link: http://www.mortgagestrategy.co.uk/latest-news/times-investigation-exposes-lloyds-ppi-complaints-failures/1072547.article
  4. Mentally ill woman 'given doorstep loans by Provident Financial Investigators went undercover at Provident Financial, which has 1.8million customers, and say they found cases of lending that appeared to breach industry guidelines. They interviewed the mother of the unnamed woman, who requires constant care but was allegedly given loans totalling several thousand pounds over a number of years. The investigation, carried out by the BBC’s Panorama programme, claims one of the company’s agents acknowledged that the schizophrenic woman was ‘not all there’. The programme also claims to show a Provident seller calling on another customer and accepting that she doesn’t think the woman can look after herself. The company said: ‘Provident has strict policies to prevent loans being advanced to anyone it believes does not have the mental capacity to understand the terms of the loan. ‘However, with 1.8million customers we recognise that we will not always get it right and if we make a mistake we work hard to put matters right.’ Panorama – Undercover: Debt on the Doorstep is on BBC1 at 8.30pm tonight. http://www.dailymail.co.uk/news/article-2211006/Mentally-ill-woman-given-doorstep-loans-Britains-biggest-lenders-despite-knowing-schizophrenic.html
  5. Hello all, I parked on a yellow line yesterday (4th June) and was issued a parking ticket. Although the sign said Monday to Saturday, I was always under the impression that it was OK to park on a yellow line on a bank holiday. This seemed to be the case for plenty of other cars on the same street as well. I've taken a look at the council's website and it turns out that this is a common myth... The only part that seems to be in my favour is that the traffic warden was definitely in an unmarked vehicle and possibly plain clothed (I'm not entirely sure). Do I have a case here or should I just pay the fine? Thanks in advance, Sue
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