I had very bad experience with FOS at the adjudicator level AND ombudsman level:
the adjudicator appeared to have limited legal knowledge related to my complaint and sometimes even came across short of common sense.
The ombudsman made her decision on her obviously incorrect assumption which was absolutely false.
When I pointed it out a senior level for review,
FOS wrote to me saying her mistake was unimportant and thus upheld her decision.
I am now thinking to escalate my complaint to the highest level.
However, FOS services seemed unacceptable given that they shou