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Hiya Asking for some advice on behalf of a friend. On Tuesday 23rd May he upgraded (previously with O2, contract expires shortly) and took out a new EE mobile contract which included a new phone (Samsung S8 plus), on Thursday 25th May the phone is delivered. However upon taking receipt of the parcel, signing for it and the courier disappearing he noticed the package had appeared to been re-sealed with sellotape. he proceed to open the package and found the phone box partially ripped, after opening the box the phone was missing however all the accessories included with this new phone still remained. Now he has contacted UK Mail and EE who have said they will investigate but want all the packaging and contents returned. EE have blacklisted the handset on UK Networks, and it has been reported to the police with a crime reference number issued. He has returned all the packaging and contents as requested, photos of the packaging and contents have been taken also. He is concerned that has a new contract with the phone he does not have as it was stolen. EE and UK Mail are unwilling to do anything else until its been thoroughly investigated. He has asked to cancel the contract also under the cooling off period but that has been declined as a theft has occurred. Now where does my friend stand? Is there anything he can do? Regards Matt
Hi, I ordered something on 11/02/2015, I got a Tracking Number on 12/02/2015. I was checking the status and kept getting 'No Results Found' message, on the morning of 13/02/2013 I phoned UKMail to find out what the status was of my delivery. I was told it was out for delivery and will be with you between 16:05 and 17:05, great no need to stay in all afternoon. gets to 19:00 and no delivery, checked the website and suddenly my parcel is able to be tracked. Status: Delayed Will now be delivered on 16/02/2015. I don't even have the option of going to the depot, which isn't far away to get it before Monday because it's obviously in the back of someones van that fancied an early finish on a Friday I wouldn't mind it is only getting delivered from 90 minutes away from where I live, I could have got a bus there and back faster, so bloody annoying !! has anyone any idea why they shouldn't just deliver it the next day instead of delaying it for so long ? Sorry for the rant Pete.
If you ever wondered why your parcel arrived damaged or not at all, here is the reason. Watch the utter contempt with which UK Mail handle your goods. Not a company to trust with you delivery. http://www.channel4.com/info/press/news/uk-mail-boss-apologises-after-staff-run-amok-with-customers-parcels "The boss of UK Mail has apologised and launched an investigation after viewing secret filming of staff at one of its sorting depots running ‘amok’, dropping, throwing, and kicking customer’s parcels. With shoppers increasingly relying on private parcel companies to deliver online purchases, Channel 4 Dispatches went undercover to find out why couriers sometimes fail to deliver." This should have an X certificate The full programme should be available somewhere, I will see if I can find it.