in December 2012 my fiancé approached BRIGHTHOUSE and asked if we could store our "bigger" items while we moved house and the house was decorated, (fridge-freezer,tv,3piece suite,washer) we were told we could store our items free of charge for up to 30days at a time until our new house was ready, "PICK UP AND HOLD" when our items were returned to us we would then carry on paying for them. we received a phone call out of the blue telling us our items have been claimed back by brighthouse and you will lose all money already paid on them because they have been in storage for longer than 30days. long story short ......... I could prove our items had "NOT" been there for longer than 30 days, proving them wrong I was then told "your items have not been taken from you but have been sent for service/repair" ! and will be returned back to you when they arrive back in store, bored of waiting for them to pull there finger out I phoned brighthouse asking where our items were and when they are to be returned to us ? I was told ..... we think your sofa has been sold but we will find you another one and get your items sent out to you, someone will call you tomorrow. no one phoned so I phoned them, this time I was told ........ your 3 piece suite is here but we cant find anything else we will find them and call you in 2 days. constant phone calls from me to brighthouse (head office, managers, area managers and till monkeys) have got me nowhere they keep brushing me of with we have found .... "this, that and the other" and are still trying to find the rest, Or "COME IN TO THE STORE AND ADD ON" (get bent over) they wont return our items, they wont help us to get them back, they become rude and aggressive, they wont tell us where they are, they try and force us to sign "NEW CREDIT AGREEMENTS" they force unnecessary stress and worry to my PREGNANT fiancé, they are stopping us moving in to our new house but what they will do is ...... let us come in to store and "ADD ON" to replace our original items (lost by them) which will mean losing all money paid so far and start paying from scratch ultimately paying a lot more money ! to correct a mistake made by them. has anyone else had this kind of problem? any solicitors reading this ? please get in touch. thanks in advance for any reply sent to me