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Found 3 results

  1. My wife and I have booked a cruise through Tui and my wife made the booking and today I phone the Tui shop and asked about a cabin upgrade and they had to have permission from my wife to speak to me about upgrading and after she gave permission I was told that it had to be done in person so I said I would pop in later to sort out the upgrade and choose the cabin ( which is another fee ) When I arrived at the Tui shop I was told that I could not do the upgrade as my wife was not with me I said that you spoke to my wife this morning and gave permission at no time did you say that she had to come with me ,cant you phone her at home and she can give permission .No was the reply Data Protection .my name is on the booking and I paid for the cruise in full check the payment ,but they would not deal with me . Surely if they spoke to my wife this morning and knew I was coming to pay for the upgrade why is this Data protection stopping me from doing something so simple no wonder firms are losing custom
  2. Hi all, New here and after some advice. I booked a package holiday through Olympic Holidays in April with flights operated by TUI. Our (2 of us) return flight (Corfu-Gatwick) was delayed due to a faulty aircraft having been sent back to Gatwick on it's way out to Corfu. This resulted in a 13 hour delay. Due to work commitments, we needed to be back home much earlier than this so unfortunately had to pay for new flights that were operated by Thomas Cook, plus €110 in baggage charges. The total came to around £400 after conversion (flights were £155 each). Before I start the long compensation process and so that I go about this in the correct way, I was looking for advice on: 1) Do I claim through Olympic or TUI? 2)Am I entitled to the standardised compensation package, or 3)Because I didn't take the scheduled flight, do TUI/Olympic have to pay me for the flights that I bought due to their delay, or: 4) Are they liable to pay for the flight that we didn't take due to the delay? I have a feeling Olympic/TUI will try passing me on like a hot potato so any help would be greatly appreciated. Thanks Jacob
  3. Hi Caggers A long story cut short, I went on holiday paid for some duty free on the flight and used my debit card. On checking my bank statement when I got back to the UK, I realised I'd been overcharged by the cabin crew by £45. I emailed the company and they said I was overcharged and they would recredit the debit card with the £45. Unfortunately since paying for the goods and getting an answer back from Thomson I'd lost my debit card and got a new one. They informed me to contact my bank to have the payment refunded and to charge Thomson; my bank said no chance. I went back to Thomson explained what my bank had said and there answer was "well we can only credit the money back to the card that was used to pay for the goods". I asked if they could use an alternative method and they said no; so I'm now £45 down and looking at taking them to the small claims court to get my £45 back out of principle. Before I go down that line, I was wondering if anyone else had had the same type of issue and if they had it resolved without having to go to court. I just cannot believe that a major international company does not have various different means of refunding people who are in my situation. Any input or advice appreciated. Cheers PM
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