I have recently returned to the folks house and found a letter from Trevor Munn regarding a Virgin Active account I thought I had dealt with. I joined Virgin Active on the 16/07/10 and went to my induction on the 21/07/10, however, the staff didn't turn up and I was stood around until I had to go to work. I asked to cancel my membership but an employee (Clare) of Virgin Active told me I couldn't and I was locked in for 12 months. I paid up my 12 months and thought that was that. Apparently, Virgin Active continued to debit my account and took 14 months and unilaterally rolled the contract over for a further 12 months. I tried to contact Trevor Munn as they said they were issuing proceedings, they sent me to ARC. ARC said they were sending bailiffs to my parents address regardless of whether I own anything there and demanded £329.50. I advised them that I was unemployed and cannot pay that sum, they said they will send the bailiffs regardless. I offered to set up a direct debit agreement, ARC refused and said they wanted £329.50 immediatly or they are sending the bailiff. I thought this was unreasonable and said surely they have to comply to some sort of code of conduct. I was redirected to Scott Call to resolve this. I honestly don't know where this train is going to end and I am finding the threats very stressful. I googled Scott Call ready to prepare a direct debit agreement and found this site, hopefully I can find salvation here. P.S. Heres the kicker, I was told because I didnt specifically request a gym membership cancelation form within 30 days of joining I was stuck, despite asking an employee of Virgin Active to cancel my account. 2 years of Virgin Active and I have been once!