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  1. We are asking people to make donations in order to help us collect the cost of the transcript of the hearing and judgement in a recent successful case against Npower. You can read the Npower thread here: – http://www.consumeractiongroup.co.uk/forum/showthread.php?436401-nPower-Mismanaged-account-County-Court-claim-issued-aganst-Npower The case which was heard last week is the culmination of a long 2 to 3 year battle against harassment and mismanagement and incompetence by Npower and their legal department. Although the case did not produce the damages which were asked for, the j
  2. Hi not sure what section to post this one in but we urgently need advice. My son is appealing a final hearing in a custody case He has paid all his own solicitors fees up until now. As well as maintenance payments so he just has no money left for further legal assistance hence he is having to do this appeal on his own He has been granted leave to appeal However the order stated he needed to supply to the court a full transcript of the hearing there is no way he can afford this. What can he do? Can the transcript be given on a disk ? Does it have to be typed. Is there a family l
  3. Hello CAG I am looking for some advice in matter of dealing with BT. I have cancelled BT's services (land line + BT Broadband Option 1) in April 2012. Cancellation went through. During a phone call conversation with BT Cancellation Team on 13th April, I was told that I've exceeded monthly data allowance in Feb2012. Therefore a charge of £35.00 would apply, BUT as it was my first time of exceeding the allowance, I would NOT be charged the penalty fee. To my surprise the consultant confirmed the withdrawn of mentioned penalty fee. To my even bigger surprise the mentioned fee appe
  4. Hi First off, thanks for all the info you guys provide on here, it's been very useful, in particular the template letters :thumbs: Now though I need some I've sent an SAR off to Natwest to get all details regarding a loan I had with them which had PPI on it, using the SAR request template from here (big thanks to the author ). Yesterday I had a reply from them acknowledging receipt, however it also says that to get recordings/transcripts of phone calls I need to provided them with the date/time of the call along with who I spoke to. This was a few years back - I could give them t
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