Hello All, I signed up with a GYM and within the gym also signed up with a personal trainer. I signed up for 20 sessions for 500£ and over the course of time, I used them all. During this time, I made friends with the personal trainer and he asked if I would like to sign up for another 20 and I was happy to. He asked if I could pay him cash as that would save him money and I did. For the first payment that I made in his bank account, I had received a acknowledgement on email but not for the second cash payment. There was no written agreement signed or emailed in either case. When I signed up, I mentioned to him and I might be changing house and in that case, would like to cancel mid way if I move too far and he said, Yes we can work out and he will refund me the money for unused sessions. After this, I got busy with work and travel and was off training for 2 months. I also suffered a ligament injury and a wrist injury. I consulted the GP who were not very helpful and just advised rest. I did another session with the PT and he said we can work around the injury but after the session, I felt pain. I saw a private physio who has advised against any heavy workouts and only Yoga for now for basic stretches for atleast 3 months which is recovery period. I requested my PT for cancellation of this arrangement and refund and he flatly refused saying these are no refund sessions and he offered 5 extra sessions which I cannot take. Please guide how to action further, I asked my physio as well and he said it is common curtsy for PT to return for unused sessions and in this scenario I am unable to use the sessions for an unknown period of time due to injury. I haven't moved house yet but I am moving in next 10 days All my exchanges with PT have been on text messages so far and I told him that I am not happy but I will not go to social media as it will be bad for his business and also told him he has never mentioned to me conditions of these sessions in writting or orally and his website also doesnt mention them. Since then he has taken his website also down. I am going to loose 500£ over 1 session which I have taken so far Thanks in advance.

I've been itching to buy trainer the a long time. I've had an exercise bike for a few years but I was getting fed up with it, partly because bits of it was time to wear out but also because it didn't really replicate cycling at all well. I was looking for a trainer and although I really wanted something that is generally compatible and in the majority, I was put off by the noise tests of the Wahoo Kickr and most of the other more common trainers. In the end, I saved up and settled for the Elite Real Muin because it was apparently so incredibly quiet. I was also looking for a virtual trainer. The Elite Real Muin arrived today. Here are some initial thoughts: – It’s well built Looks fantastic Extremely quiet The instructions are rubbish You can work it out without the instructions, eventually. Here are my main criticisms: – Firstly the software is extremely poor. It looks as if it was designed quite a few years ago. It’s clunky and frankly it’s badly behaved. In particular, the Ant connection is extremely finicky. You have to use the supplied Elite dongle to get any kind of connection at all. This is fair enough of course but the connection is unreliable and constantly drops out. I don’t think this is a function of the dongle or of the trainer. I think it is a function of the software because when I tried the dongle with other software such as Veloreality and Zwift the dongle was recognised without any problem and without having to reset it. As soon as I went back to the Elite software, there were problems. Looking at the Elite troubleshooting guide, there is so much time spent advising on Ant problems that it is clearly an issue. In fact looking around the Internet, I have noticed a number of people complaining about it. I noticed that DCRainmaker has talked about Elite’s commitment to the Ant standard, but this is not strictly true because Elite user own private Ant standard. In fact Elite only use private Ant for their power signal. The Cadence signal is a standard protocol and for instance, Veloreality had no problem receiving it and using it. Another nuisance about Elite’s implementation of Ant is that there seems to be no pairing. In other words the Elite software will automatically pair with whatever signal is being produced. Nice and easy, you might think – but actually it’s just an added problem because if you already have a Garmin Ant sensor on your crank arm, the Elite software doesn’t know which signal to use and so it uses neither of them and simply stops working. The only remedy for this is to remove your Garmin cadence sensor while you are using the trainer and then put it back when you have finished. Not a huge problem – but just a nuisance and once again points to a shabby and half-hearted implementation and lack of a customer facing approach from Elite. Surely it would only take a small bit of programming to make the Elite software pair and recognise a particular signal – but they certainly haven’t done it yet. Even when the software is receiving the Ant signal correctly, the stats are sometimes all over the place. I had finished a short session and had dismounted from the bike, but there was still a substantial wattage showing and also a cadence rpm of 64 and this continued for several minutes. The lag between cycling effort and what comes up on the screen makes it extremely difficult to ride virtually. On another occasion, I started pedaling and produced something like 1800 W traveling at 647 km/h! It’s not possible to know what is causing this but it might be glitches in the Ant signal. There were no such problems with the cadence readings In Veloreality or in Zwift and not only that, when I stopped pedaling, the cadence rate returned to 0 very quickly. With the Elite software, the cadence rate generally failed to return to 0 at all. I sort of feel that a lot of these problems would be ironed out if Elite implemented a standard Ant + on its trainers. I know that there are rumours that they are proposing to abandon private Ant – but frankly these rumours have been going on for at least a couple of years – and when I contacted Elite, they told me they had no plans. The trainer is great, but the software is extremely poor and I think that most people are paying this level of money to use the virtual training aspects and I suspect that many people will be disappointed. Elite needs to sort this out – but maybe they’re making enough money without having to bother. Incidentally, I have tried this on two powerful desktop computers and also a similarly specified laptop. All three of them passed the Elite tests as to whether they were suitable computers, without any problem. I forgot to add that Elite provide their own cadence sensor, which although is on an open protocol, has to be plugged in with a wire into the trainer. This is fine, but the problem is that for some reason or other known best to them, Elite have designed the cadence sensor in the most extraordinary shape so that is enormously difficult to get the receptor part close enough to the magnet without the rest of the body of the unit hitting the pedal. I suppose they wanted to do something a bit individual – but it means that they have come away from all the acquired wisdom of cadence sensor manufacturers going back several years. They’ve decided to try and reinvent the wheel – or the cadence sensor in this case and frankly it is just another thing that doesn’t quite work properly or easily.

Hello, A client bought 4 sessions, and paid a discounted price of 120GBP. (30 pounds each session) Single sessions would have been 40, but I offer a discount for 4 sessions bought upfront. I saw the client 2, and had to cancel last week twice due to illness, which he was not very happy about. Yesterday I asked if I can postpone the session by 1hour and he asked for a refund as he was not happy. I was a bit surprised but did not make a fuss about it. I informed the customer that I will refund 40pounds and not 60pounds, as the discount is only applicable for a set of 4 which did not take place here. I dont think I am unfair here but he demands the other 20pounds as well. Am I doing the right thing? Most of the PTsI know wouldnt even transfer the other 40pounds as he bought them upfront and did not finish them - I am aware I cancelled but I am human and sometimes unfortunately get ill as well, and usually did not have any such troubles. Please let me know if it is legally okay to stand my ground. Thank you, Kat

I am a self employed Personal Trainer. Last year I signed with Fitness First to work as a self emplyed trainer there, however I was not given what was promised in the contract and resigned. I paid them 300£ in order to receive: business cards, uniforms, advertising materials, be in their system etc - after 2-3 weeks I still did not receive them and after repeteadly reminding them I wrote the gym manager I would like to quit my contract and that I am unstaisfied. He never got back to me and I assumed it was handeld as I only worked there for 2 weeks, which were suppose to be rent free. However, they continued and try to take money of my account, but never mananged to. I called the headoffice and explained the situation, at first they did not even want to cancel my contract. However, after 30min on the phone they did but told me 1 would have to pay for the previous weeks and for the next month. Now they want over 600£ from me!!! I was shocked and wrote them a formal complaint, signed letter, explaining the situation that I have never received what was promised to me and I will not pay 600£ as the manager should have cancelled my contract or he should have told me I will need to do it another way than I did. Yesterday I received a letter from CARS -1st time - telling me they have contacted me several times regarding the debt and now they want to me pay in full or they will take it to court or even worse bailiffs!!! I have never received any letters from them before! And FF never replied to my complain where I asked for a fair solution and where I explained I did not receive what I have paid for. What shall I do now? I want to write an email to FF and ask them what this is all about. But I also want to secure myself and complain somewhere else. Is there an organistation that can handle this complain? Please help me...I just managed to set up my life again and now I have again problems with debts that I dont even believer are my fault. I would agree to pay them a max of 150£ just so they leave me alon but not more as they absolutely did not keep their promise and now ignore me! Thanks for the help