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Found 2 results

  1. Hi everyone. I work for a large telecommunications company and speak to customers on the phone. I have never been rude and regularly get complimented from customers for going out of my way to help them. However there was one performance target I was struggling with and 2 years ago was put on a Personal Improvement Plan to help meet this target. Despite making a massive improvement it still wasn't meeting the actual target so began the disciplinary procedure. Back then the scores I got for that target were worse than the company average so I understand and accept that I ended up with a Fi
  2. Hi all This is the story of how Santander treats not only their own customers but also the bereaved relatives of one of their customers. My mother passed away back in January 2009 and I was named the sole beneficiary in her will and the executor of her estate. All in all an upsetting time, with lots of paperwork to do, people and organizations to inform, arrangements and claims to make ect, ect. All the organizations I had to contact were very helpful and sympathetic and tried to make things as easy as possible to resolve, insurance companies the pensions office and t
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