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Hi everyone, My previous contract with Vodafone ended last December. But they took out the monthly payment in January and February. I contacted the customer services on 19/02. It was distressful to wait to get through to one of their staff. Anyway, they said I would be refunded in 5 days. But it was not true. On 01/03, I had to call again. Another long waiting. They said the same thing. But again, never received even a penny. Now I searched their web site for a complaint procedure and wrote a letter to their customer relations manager on 08/03. But not surprised, no replay at all. I am totally at a loss. Definitely they do not care about calls or letters from their customers. If I take this case to Ombudsman Services Communications, then will I finally get their attention? What should I do? I wish any of you could give me a good advice. Cheers, Dae
Hi Forum. I am currently a BG customer, for three years, prior to that EON for a additionalr three years. Myself and my better half live in a tiny two beds (chocolate box) cottage, single fuel (electricity), No gas main, multi fuel stove burner which keeps the house reasonably warm in colder months. For many years we have always disputed and questioned the high costs with both Utility companies. After many years of being made to feel like we are going mad, and with the suggestion from both companies "are you sure you want to go-ahead with the meter check, it will cost you if you are proven wrong" attitude by both EON & BG we finally decided to proceed with a meter check, we were advised that this check would be via an independent! It was actually carried out BG themselves. Results - The engineer who attended professionally used the phrased "goosed" to confirm that as we had suspected over many years, the box is fast running. BG took over a week to acknowledge this and the reaction to resolving the faulty equipment has been disappointing, enough for me to ask for senior member of staff to deal with the matter. BG have now offered a monetary value, zero interest applied, no additional compensation applied, just what seems to be monetary payment with regards to over payment (I do not know the formula used to calculate their offer?) EON initial response was very professional to begin with, but now the worm has turned and they have become some may say, quiet bullish in their opinion. I am aware of the complaints procedures that I have to follow, I have logged a case reference with CAB, I will use the 14 days period of notice, followed by an additional 8 weeks if I am not satisfied with conclusion. Thereafter the ombudsman directly. I have been advised not to let the faulty meter be taken away, this advise actually came from the regulatory body who will determine further checks on the meter if we fall further into dispute with our current suppliers, I understand that meter examiners are employed by SGS and a point of contact here advised at no costs let them take the meter until we are satisfied fully with the outcome of dispute. The same kind contact advised me that beware that on the day, if the meter happens to perform correctly then it may not work in your favour!!! So right now I am confused about how best to approach this case! once I have exhausted the official process of complaint with the energy companies; Q can I claim compensation in excess of what would be the standard overpayment due to the fast running meter? Q are we entitled for interest to be applied to any overpayments made? Q should I allow the meter to be replaced? Q should I request a checking meter sit side saddled to my current meter? Q is their a maximum claim applicable to this kind of case and can I use effect on lifestyle (true) etc etc to make my claim for compensation stronger? Sorry for so many questions but I am now feeling a little bogged down with different opinions, at least BG by offering a figure is acknowledging the faulty meter. I look forward to the forums responses. Kindest regards
Hello people, I apologise for starting a new thread but I'm getting myself increasingly more confused by reading other peoples (forgive me I've just come off nights). I had a Barclays Student CC (lets call that CC-A) and also an Egg CC, which was sold to Barclays (lets call that CC-B). Both of these are still active with Barclays. I wrote to Barclays asking for information about the accounts which they studiously ignored for three letters but have finally got back to me. I am a disorganised soul so I don't actually have the details of when I took out the CC's but I think the CC-A was about 1998 and CC-B was about 2004 What Barclays have posted back to me makes little sense. . . . They only seem to have responded about the CC-B account (they sent a letter saying they are 'looking into' the other one) and have sent me two documents (separately), one is the original CC agreement for Egg, and the other is the standard agreement for Barclays. However neither contain any information about me, they are just generic, for example they don't say when I entered into the agreement and I was expecting them to. And neither say anything about PPI. What do I do next? I can see why people get companies to do this for them!! Many Thanks T