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Showing results for tags 'thomascook'.
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hi guys, I need some help please. I recently returned from a family holiday to the Gambia, where on our first day we attended the TC Rep's Morning Reception Talk to give us an overview of the resort etc. We booked 2 excursions which totalled approximately £297 but they took £3100'ish which took me overdrawn and of course i've been hit with costs and several returned DD's which compounds my problem. The main problem was the fact I didn't have an overdraft facility, so firstly i've hit the bank for an explaination why they allowed £3k to be taken when a facility wasn't in place and secondly to TC to complain and recoup the money plus costs. As this happened on day 1, it didn't actually leave my account until day 8, in which time i'd spoken to several departments in my bank only to be landed with a foreign muppet who didn't have any concept of my situation. This has ruined our holiday as i've not been able to access any funds for the second half of the holiday until my wife rang her bank to ensure she could use her Debit Card abroad without the fraud dept stepping in etc. We had to eat at the hotel for a couple of evening meals whilst my wife sorted her bank out a nd the telephone calls on mobiles and landlines from the room are clearly being added to my complaint. The TC Rep kept telling me that the bank were going to return the funds etc but as yet it still hasn't been returned and i'm not building my hopes up that this will happen to be honest. Hopefully you guys can advise how best to complete my complaint to both the Bank and TC. Thanks in advance.
I booked a holiday online on the 23rd april to Dubai with Thomas cook. I have just found out today ( when I received my credit card statement ) that they have not charged my credit card and the holiday was a system error ! so tough - the holiday does not exist !!!!! I have a confirmation email with all the details of the holiday on it but now they are saying it is a mistake ! what can I do ?