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  1. I have been a loyal Vodafone customer for 28 years and have always bought my own phone and had either pay as you go and more recently SIM only contracts. My last SIM contract had run its course and they were offering Unlimited minutes/Unlimited calls/20GB data for £20 p.m for 12 months - offer valid until 3rd March 2016. On 2nd March 2016 I visited my local store and dealt with the assistant manager, who I have always respected and dealt with on many occasions and felt very confident with his experience. I signed up for the above deal and specifically asked for clarification that I would only be charged for £20 on my nect bill in addition to any 'extra's' I chose to add on and he confirmed that to be correct. The mobile app confirmed this but the website didn't so I called them on 191 but they were closed. I then went on their website 'CHAT' facility and 'spoke' with a colleague who confirmed that the store Asst Manager had NOT discounted down the contract and advised me to return to the store for them to sort it out. I did so on Saturday for 75 minutes and the female assistant emailed the relevant departments and told me they would credit my account as the direct debit had been taken - I explained that under the D/D guaranteee facility I am entitled to have that refunded because Vodafone were in breach of their T&C's and they had called for the incorrect amount. The female asst agreed and I confirmed that once I had received the refund of the full amount, I would call Vodafone immediately to pay the correct amount in order to continue my services, which she said was ok. Today, I have clarified with the bank that the D/D indemnity is in place and being actioned and they confirmed it was. An hour later I find I have no mobile services.............. I'M WITHIN THE COOLING OFF PERIIOD SO i AM VISITING MY LOCAL STORE TO CANCEL TODAY AND JOIN A REPUTABLE COMPANY WHO MIGHT JUST VALUE A LOYAL CUSTOMER!!! If Lee (Vodafone Customer Contact with CAG) is available I would certainly appreciate his urgent input to this matter. Thanks in advance.
  2. I bought a salvage vehicle earlier this year. Repaired it. It was a cat. Then later on the car was reversed into by a tesco insured driver. My vehicle was taken away to the body shop while i had a courtesy vehicle. Two weeks later i was told that as my vehicle had been involved in a previous accident and the damage had not been fully repaired. My insurance company offerred me £100 as salvage and told me the vehicle would be a cat c. I asked for the engineers report which stated that the damage was similar to the damage the vehicle had sustained in a previous accident and that the vehicles value was £1000 plus the mileage quoted was incorrect as the car had only done 68000. The engineers reoprt stated that the milage was 83000. I told my own insurance company about this and they said chase tesco who will be able to handle this claim . I then contacted tesco who have sent me from pillar to post. I.e Wanting proof of repair, Where the repair happened, How much i paid etc. Where the parts came from etc. I got a letter of the garage who repaired it. over the 3 months i have been given the run around. Something i found out earlier this week. My vehicle has had a cat c marker placed on it by my own insurance company who will not remove it until tesco place their own category marker on it. MY company is ageas and the policy underwriters for the third party are ? youve guessed it Ageas. Tesco came back with a offer of £290 after their own engineer came out to inspect. Then after waiting for 2 weeks for this payment to arrive which i was going to reject. i phoned up only to be told that i claimed major damage to my car where as there was minor damage to it. So now it is being further investigated. What do i do ?
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