Hello all, I am hoping for a little help. I received a parking ticket from APCOA for parking with no ticket at Theale train station. This happened on May 20 2015, The ticket was issued at 11:43. Without really reading anything I put in an appeal to APCOA, I knew from reading papers never to pay up for private land. My appeal: I admit this was very basic but I knew they would reject anything I put so did not really try. I am a regular Theale Parker and use the APCOA app to pay for my parking. On the date in question I parked at my usual time of 07:20, as normal once I boarded the train I tried to pay for my parking at a price of £4.20. However, the app would not let me, I kept getting a "system Error" message. I kept trying but thought as I am on the train where I do not get good signal I will try again in approx 30 minutes when I get to London. With full 4G I tried again with the same result, headed to the tube so I could get to my office. More and more attempts to no avail (I do have several screen grabs of the error message) I was then in meetings from 9am until 2. When I came out of my meeting (no phones allowed in the meeting) I was finally able to pay for parking at a cost of £2.80. Upon getting to my car at 17:20 I found I had been given a ticket, the ticket was issued at 11:43am. I immediately tried calling them, no luck so I mailed them, probably not a good idea without research but anger got the better of me. I wrote a short version of the above: "Hello, I parked at Theale car park today between 7:20 and 17:20. I had tried several times to pay via your iPhone app, but continued to receive the error message:"System error - There has been an error processing your request. Please try again later. I tried every 5 minutes for 2 hours with no luck. As I was at work I had to stop and go into meetings. I tried again after at approx 14:00 as was able to get the parking. I have screen shots of the error messages and the train tickets to prove I was in London at the stated times. I release I have not paid the full amount (2.80 vs 4.20) I am prepared to pay the difference but as this was no my fault that is all I am prepared to pay." A few days later, as expected I received their rejection notice;I called them. They said to appeal to POPLA by copying and pasting what I had sent to them to POPLA. I did this (stupidity I know!) The POPLA appeal is due on July 1st. Today (June 15) I received a mail from APCOA with their evidence, what I would expect, pictures of the signs and it states their app was working on the day! No proof of this though just their word. it also says that I can submit further evidence to POPLA directly but before I do I would like some help. The points I want to cover would be: - the app was not working - I don't care what they say, for 2 hours I tried but it didn't work. To their point about calling the number- I use the app so I don't have to pay for the call! I couldn't call anyway as I did not have the number or signal to get it while commuting. Then at the office I was in meetings. - The signage. They provided pictures in their evidence showing the terms and conditions. However, in the main sign next to the pay machine it does not state that payment has to be made immediately, no, this line is found 80 feet in the opposite direction, 8 feet in the air. Part of my argument would be it says I have to pay on the main sign, not when I have to pay. Are we expected to walk around the car park checking all the signs to make sure we know all the terms? I would liken that to signing a contract when a page has been left in a draw! One more point on this, after the person from APCOA said to me on the phone I would of had 30 minutes grace period to make the payment, the sign says it has to be made immediately, contradiction? Also the observation time and ticket issuds time are exactly the same at 11:43 should these not be different? - finally the £100! There were lots of spaces, at least 100. In no way was my parking stopping anyone from having a space. I eventually was able to pay for the space albeit at a reduced rate. But had I have been able to pay it would have been only £1.40 more so why £100? This seems punitive to me. I am more than prepared to pay the difference plus a small fee for their trouble, a payment of £10 but no more. I will do whatever it takes to fight this. Any help people can give would be appreciated. Thanks Chris