Around 18 months ago i agreed to a three year Landline and Internet contract with True Telecom, which i soon regretted , The internet was weak and the lower prices that i was assured were not to be ( read the small print i suppose ). A few months ago i saw a direct debit set up on my account from Chess Ltd ?. I looked them up and asked who are you ? I was told that Chess had taken over the service from True Telecom. I noticed the service prices going up, yet we hardly use the landline and had the same weak internet router and service. A couple of weeks ago i got a call from a broker who offered me a deal with one of the big providers for around a third of the cost and much better internet and i agreed. A few days later i received a letter from Chess regarding the switch of service informing me of an early termination fee of over £400 pounds. I contacted Chess telling their representive that i dont have any agreement with Chess and was told that Chess purchased the account and i would owe the amount, I was then offered a deal of cheaper service though not as low as the amount on offer through the broker and a new 18 month contract with Chess which was not on with me. The new provider took over yesterday, We now have much better broadband and the phone is ok. Do i need to pay Chess at all and if so as much as over £400 pounds and if so can i pay instalments ?. All advice welcome folks.

This is good news for anyone who has had trouble with True Telecom in the past. Ofcom have penalised True Telecom to the tune of £300,000 and told to improve its service. More Info HERE

Another of my daughters court cases. This time for a ee mobile telecoms debt. I will post up the poc later but in the meantime I have never had any involvement with a telecoms debt can you send a cpr31:14 or is there another way of obtaining information from the solicitors and the original debt holder ( EE ). Sleepingdog

Dear BT, I am a new customer - I switched because I was told you were 'The Best'. I am happy with the Broadband services For the most part, I am happy with the telecom services, however, you MUST cease blocking calls to my land line. Specifically, you must cease telling the people you are blocking - that I have made the request to block them. I haven't - the reasons I have not asked you to do this, are A: one of the numbers you appear to be blocking is a hospital and I need to receive these calls - the other is a good friend ... and B: I wasn't even aware this service was available? How many other customers are not aware that calls are being blocked simply because the person making the call chooses to with-hold their number for one reason or another? Please don't try and say it is because of SPAM callers - with the technology you have - you should be able to differentiate, aside from which - I have already received 3 SPAM calls today.. why weren't they blocked?. Please take note that I am rapidly becoming an unhappy customer ! cagger citizenB

Hey, I have two defaults that are registered under lowell however they are originally from Orange on my credit file and I am really not sure what they are about or any dates etc. Whats the best way of finding out what they are for, the date of the original default and any other information which might prove useful in my search to try and clean up the horror show that is my credit report ? Thanks Scott

Hi there. I'm new to this site so I hope this explains m situation - I am getting very worn down and stressed by my previous telecoms provider and now they have a debt collection company chasing me. I took out a 2 year contract with OneBill Telecom and this contract came to an end in September 2015. Now, they have a few hoops to jump through when cancelling the contract which includes 90 days written notice and you must complete the full 2 year contract. If their steps aren't complied by there is a £300 termination fee!!!! Well, I carried out ALL the steps they requested - gave them over 90 days written notice, kept the contract for 2 years and always paid by DD on time. So, when I got a final bill with £300 added to it I thought it was some kind of mistake! - having read the reviews of the company I can see it is something they regularly do. I spoke to someone at OneBill on the phone and all I can say is that they were aggresive, rude and very arrogant as to why I shouldn't leave them as the other company are not as good etc etc.. . Needless to say all my other communication with them was done via email - I say communication - I sent them a number of emails over a month and not a single one was replied to , I just kept getting a final bill, then a threat of passing it on to a collection company. Whilst all of this has been going on I have been in touch with the Ombudsman (as I needed to wait nearly 3 months from the first complaint to OneBill if they didn't get back to me for the ombudsman to look into the case) and I am waiting for them currently to look at my case and get back to me. However, whilst waiting for the Ombudsman to get back to me I have had my first threatening letter (and an automated call which I hung up) from CARS debt collection saying I owe them £347 or they will take further more severe action!?!? I am now a bit lost and stressed as to what to do. I am positive the Ombudsman will turn in my favour as I have tried to contact the telecom company stating the facts of why they can't charge me this fee yet they haven't replied directly to me once etc. ...BUT I am afraid that this debt collection company will try and take action before a decision from the Ombudsman and will not listen to my end of the story which is the true one! I know people on here have said their (CARS) bark is worse than their bite, but when you are a sole trader on your own it is very intimidating having to deal with this when I just want to get on with running my business. I have seen some threads similar to this with links to templates etc, but I am unsure as to which ones to print out and send etc. ANY help/advice on this matter would be greatly appreciated and I need to try and resolve this as soon as I can.... Thanks in advance!

Hi All, This is for a friend. My friend was running her own business. Her telecoms providers were chess telecom. At some point Chess rang the business and spoke to a member of staff and sold the member of staff a new contract for the telephone services including broadband. They then entered another 2 new contracts with same member of staff all the time extending the term of the contract. They never contacted the account holder at any point to advise or welcome to new contract etc. In Feb 2014 my friend sells the business and contacts all suppliers advising of notice and asking for final accounts etc. Chess do not respond. Needless to say Chess then stopped receiving payments. They then after a few month write to the member of staff who took out the contracts. I have heard the recordings of the contracts and the member of staff does say that he is the owner of the business. After letters back and fothr they sue the member of staff and take him to court. He convinces the court that he took out the new contracts for his employer. Despite the employer knowing nothing of it. The court dismiss the case and chess leave with nothing. Now chess start chasing my friend the employer. As far as she is concearned the only contract that existed was one she signed physically with a sales agent about 2 years prior. Chess are threatening to sue her for £2200 in termination fees. They are using the contracts agreed to by the employee ( in which he said he was the sole trader ) as reason to sue her for leaving a 2 year contract early. A contract of which she had no knowledge. Chess are refusing to send to an Alternative Dispute Service as the case has already been to court albeit in a different name. This is a really messy case. Chess have increased the monthly charge without notice which in my opinion under ofcoms rules forms a material detriment so even if she were liable she should have had an exit option on these contracts. She had 2 phone lines at £10.89PCM and broadband at £38.99 PCM they have billed her as termination fees £60 PCM for the broadband and £20 PCM for the phone lines. She has tried contacting company directors and they simply ignore her letters. Apologies for the long post any advise would be greatly appreciated

I have taken a new job and in an area where O2 have no service. Contacted O2 for advice to be told my phone was out of contract and I was told this on three separate occasions. Based on that I looked for a supplier who covered the area, found one signed up for a contract with them and contacted O2 for a PAC code at this point I was told I still had a year left on the contract, I mentioned my previous conversations to be told they made a mistake I have now been sent a termination invoice. I am reluctant to pay this as I went to another supplier based on the fact they told me my contract had expired and if they made the mistake why should I pay for that. Is there an O2 rep here?

My daughter agreed to take up their reduced telephone charges offer on the phone. She received the hub and paid the connection charges. Then six weeks later with a poor qualitity land line and no internet just promises to fix. She decided to return the equipment and rescind the contract. Now she has a bill for over£500 and seven days to pay. Surely this cannot be correct.

As the topic asks Do we have the email address of the BT executive Complaints, not the normal phone drones. I did have Ian Livingston but i do not think he is with BT any more Thanks

Hi - I wanted to change my telephone calls back to BT but the company I am with now are telling me I have to pay a £195 cancellation fee to cover their losses, costs and expenses. Please can you tell me if they can legally do this even if I give the correct amount of notice. Thank you.

Im about to leave BT line rental and broadband service. Im not going to another provider - just having the line disconnected at the end of contract. My actual yearly contract ends on Feb 28th, having given them the necessary 30-days notice. I have just received my latest bill it, and it states I need to pay line rental/broadband in advance for the months of March/April/May 2015. I have spoken with BT's billing dept, and they said I need to pay the full amount of Advanced fees on the bill - and they will then refund me on my final bill, which is due 10 days after termination. This seems utterly topsy-turvy. Why should I pay for line/broadband for March/April/May when I will not even have that service? Any advice would be appreciated, as I dont want to give BT more monies than they are actually legally entitled to. Regards, Leo

Hello all, I opened a restaurant in April and in March I arranged to have 2 phone lines and broadband with BT. In April I switched my energy supply to BES energy as their rates were about half of what British Gas wanted. Shortly after this I got a call from BES telecom and this is where it all went wrong. They wanted me to switch both of my lines and my broadband to them as they were cheaper. I told them that I was in contract with BT and if I moved I would receive a bill with cancellation charges which would remove the whole point of me moving as I wouldn't save any money. I was assured by the salesperson that as the contract with BT was so young I would not get any cancellation charges. I asked him to repeat this and he assured me it was the case, saying if he was wrong I could just stay at BT and there would be no harm done. Imagine my surprise when I then received a letter from BT with cancellation charges of around £700! I called BT and explained the situation for them to tell me that the only way I could not pay the charges with BT was for me to keep BT as my supplier. BT told me that one of my lines had moved to BES but nothing else had. BT would now move that line back to BT. I called BES and told them I was no longer moving to them and they tried to talk me out of it but I just told them and put down the phone as they wouldn't stop going on. Move on a few weeks and I'm still getting reminders from BT about not paying the £700 bill. I called them and explained the situation and they told me it was their mistake and that the charges would be dropped. This same scenario has happened 7 times with BT. My line gets restricted, I call them to complain and explain the situation, they say they will get the charges cleared off and reinstate my line, then it happens again approx 10 days later. Last week it happened again so I called BT and spent 90 minutes on the phone with them. They told me that the reason the charges weren't being removed from my account is because the line they were supposed to get back from BES was still with BES and therefore I had cancelled it! I explained that they were supposed to move the line back and they admitted they had forgotten. Looking at my bank account I now see that I have been paying BES £23.99 per month for this line. I told BT to move it back once and for all and they told me it would happen within 14 days. Now here is where it gets interesting. I just received a call from BES who told me that there had been an application to remove one of my lines back to BT. I said yes that is correct. He then informed me that there would be a £600 cancellation charge for this which would need paying within 14 days. I explained the whole situation and that I only moved as I was assured by their salesperson that I wouldn't receive any cancellation charges from BT. He then asked me what proof I have of his salesperson saying this. Of course I don't have proof. He then went on to tell me that their '3rd party sales people' were not regulated and that no matter what was said, I had to pay the £600. I told him that I was mis-sold and he said 'prove it'. I said 'so basically your sales people can say whatever they like to get someone to sign up and they can lie to people and you allow this?' He just kept repeating 'its up to them what they say' So, I believe I have been mis-sold and I'm in a bit of a predicament. Not only has all of this been a major hassle and cost me hours on the phone, it looks like it might end up costing me £600 too. I'm a new business and we are struggling, I can't afford to pay this bill. Any help would be greatly appreciated.

when you signup a for a service with CHESS TELECOM obviously they do a credit check on you. I had some financial problems, now I am clean but its not the case. so they never told me I have a bad credit score, they never refuse me a service and I become their happy customer. in next 3 days I received plenty of mail from debt collectors to my new home address, later also phone calls including my mobile. HOW DID IT HAPPEN ? If they are not happy with me as a customer they should refuse me a service. but NO chess telecom give My private data god knows where, who give them right to do that !! YOU JUST DON'T DO THAT TO YOUR CUSTOMERS I was so angry, of course it was impossible to cancel the contract !!! I spend over two weeks to do so ... ZERO CONFIDENTIALITY AND £30 FEE FOR LATE PAYMET ???

Hi. I am new to the forum so hope that this is the correct area to be posting this. I have just received a letter from an old internet provider Chess Telecom. They are claiming that I have an outstanding amount with them of less than £50. When we moved providers I was told over the phone that the account was clear. I left during contract because the service I was on was being terminated and again was told that I wouldn't be held to my contract minimum period. To add to this we actually signed up with another provider which was then bought by Chess Telecom I think or had a merger or something. They are threatening legal action with court fees, interest, solicitors fees and so on. Should i just pay this to avoid fees or what, I am not sure. I am lucky to be in a position where money is not tight s o I have been thinking pay it to avoid the hassle but morally think I should fight.

Earlier today I spoke to an advisor at the company OneBill Telecom as I wished to leave the company having used their services for my phone line, the advisor told me that I could leave and never mentioned any details about a contract. Later, only a few minutes ago I received an email from the company, informing me: "A Cancellation Administration Fee of £299.00 will become immediately payable by you in accordance with our standard Terms and Conditions" Now I for one know that myself and my husband signed up for this service several years ago and whilst receiving our bills, we have certainly not renewed any contract however the terms and conditions (I've attached these terms and conditions to this thread) state that we must now pay £299.99 for the disconnection of our phone line. [ATTACH=CONFIG]48638[/ATTACH] If there is any advice available then that would be very much appreciated as I've already considered taking this to the small claims court if the fault is on them for automatically renewing my contract (no longer allowed by Ofcom) but now I'm thinking that because we're simply with OneBill Telecom as a business we're required to pay the fees regarded of the possible automatically renewed contract. Many thanks Jack

At wits end here. Been contacted by a company called C.A.R.S (Creditlink Account Recovery Solutions Ltd) who buy debt it seems from other companies. Several harassing phone calls later they finally send me a written request for a payment they say I owed XLN Telecom. I have had no communication from XLN or invoice for the amount they say I owe, and it appears they have without warning passed it to this company. I terminated my contract with XLN in April this year in accordance with the termination procedure - 42 days notice etc - and received the usual 'sorry to lose you' email, but no inkling of an outstanding amount owed. I dispute that I owe them anything. Should I complain to them or just deal with these CARS people. If so, can anyone help as to how to write such a letter. Quite worried and confused, as never been in debt in life before....

I realised a default placed by t-mobile on my credit file after which i wrote to them for a copy of my agreement. When the first letter was sent, in response the wrote the following: "I refer to the information you requested and confirm that the service agreement you have entered into with T-Mobile is regarded as "exempt" under the provisions of the consumer credit act 1974 and as such we are not required to file a default notice prior to termination of the service agreement. For the receipt of any correspondence and copy of agreements you can contact our customer relations tem" As I did not have a clue what the above meant in plain english, I wrote to them again for an explenation of the above and the agreement to which they responded with the following: "No signed contract can be supplied as you connected with us direct and a copy of our terms and conditions, and a distance selling regulation letter were sent with your phone. This gave you seven working days to return the equipment to us if you were unhappy with anything. Our T&C advise that we do not need to provide you with the documentation you have requested and a copy of this can be found on our website. Now I am really confused on what to do. How can I challenge this default? with the above agreement, dont they have to send a default notice prior to placing this on my credit file? Can I make a request under the data protection act to see all my details and payment statements? is there anyway that I can get the default removed?

Hi all, I am probably flogging a dead horse here but..... We have recently changed from Sky to BT as we are moving house and I wanted to keep my phone number (Sky cannot do that but BT can ) So we had BT activated just yesterday at our current address. This had to be done so BT had our line when we move - next Wednesday. They are now saying they cannot activate a home move for our line until the day we move then it could take up to 10 days for the line in the new house to be activated. I have been passed from pillar to post today trying to get them to sort the mess out and am no further forward... Is there any way I can cancel my 18month contract straight away and go back to Sky? I now completely remember why I went to Sky in the first place...

I'm asking this on behalf of my daughter. It's quite a long history, so you might need to sit down with a cuppa if you can get through it all. We really need some help and advice on this matter because we're banging our heads against a brick wall. My daughter got 3 mobile and mobile broadband in August 2011. She gave 3 my home phone number until her phone connection was up and running, everything was fine. She gave them my phone number and address as she was moving away to university shortly. Then she moved away from the area in September 2011 to start her second year at university, and asked 3 to now remove my details from their files, gave them her new address, and they already had her mobile phone which was working just fine... right up until she moved into her student home - a home which, according to the 3 connectivity page, had good connections. It had none whatsoever. The only connection she could get was if she walked to the nearest KFC half a mile away and went onto their wifi, or climbed over the 6ft tall back fence of her property, across a college field and right into the furthest corner of it - no matter how bad the weather conditions were, how dark it was, how much dog mess she walked through, and that's the only way she could get any signal to get in touch with anyone. Even then, it would cut out 3 or 4 times every minute until she became so frustrated that she was often in tears. At one point, she fell seriously ill, and had to wait for a housemate to come home from their university lectures so they could run to the nearest phone box (they were with a different mobile phone company, but also had zero mobile connectivity) to ring for an ambulance. She contacted 3 through their webform to explain that since her move, she was no longer able to get the connectivity she was paying for so her mobile and mobile broadband were unusable and she therefore had no use for them. This was in September 2011. 3 wrote to her and asked her to ring or email them. She wrote back and explained she couldn't because clearly she had no signal for her mobile phone or mobile broadband so she'd put the cancellation request in writing. This happened a few times. 3's only response was letter after letter telling her to ring them. Impossible with no mobile phone signal or mobile broadband. The last thing she wanted anyway was to ring them to cancel and have them giving her the hard sell to try and force her to change her mind. This went on for another 9 months. She'd kept paying by direct debit for the service she wasn't getting, then decided enough was enough so she gave them advance warning she was going to stop paying them. By this point I think she had cancelled in writing at least 3 or 4 times, but probably more. Next thing was I got a phone call at my home from 3 threatening my daughter with court, bailiffs, legal action. I explained she hadn't lived here for 10 months. Didn't stop me getting call after call from 3, up to 5 or 6 times a day. I asked them to remove my phone number and address from their system and they promised they would. A month or so later, there was a debt collection company letter sent to my home (Credit Solutions Limited), for my daughter, despite the fact my daughter by then had not been living her for over a year. I explained this to them in writing, and explained the issue to them in full, and the debt collection company backed off. 3, however, continued to harass me by phone trying to get hold of my daughter (where she did not live, and they knew this) 7 days a week, anywhere between 8am and 10pm. They still sent threatening letters to my address for my daughter. Each time I responded to them what my daughter's issue was, how many times she had cancelled the contract in writing etc. All they did was demand she paid the two payments she had stopped and asked me to get a letter signed by my daughter, saying I had authority to speak for my daughter if she was mentally disabled! It wasn't my daughter I was speaking for, it was to stop the threats of debt collection, court and bailiffs to MY home, where my daughter had not lived for over a year. Yet still the pestering continued. So on a 12 month contract, she'd paid for 10 months of service she had never received more than a week or two weeks of, before moving house, and because she had been refusing to pay for the final two months of it. Then last month, 18 months after my daughter first asked 3 to cancel the mobile and mobile broadband, I got a letter for my daughter at my address from a second debt collection company, this time the company was called Past Due Credit Solutions. I wrote to them and explained my daughter did not live here, and hadn't done so for 18 months. I sent a copy of everything to them, and to 3 also. They told me I wasn't allowed to speak "for" my daughter without filling in forms so say she was mentally deficient and I was her carer . I told them I was speaking as the owner of the property they were threatening to send court letters and bailiffs to, and had already set two debt collection companies onto. I contacted 3 in writing and got the same response - they couldn't talk about it to me unless my daughter had given me her permission, but this was to MY home and MY phone number! The second debt collection company then apologised and say they have now removed my details from their files. By this time, the Ombudsman said in a letter that they would do nothing as more than 9 months had passed thanks to 3's stalling techniques. They gave us no suggestions as to where we could go next for help. We found limited advice online, which said we needed to get everything in writing, never speak to them on the phone, by webform or email, and that my daughter needed a deadlock letter. So my daughter explained this to 3 in writing and asked for the deadlock letter. So far, no sign of a deadlock letter. We tried to get to talk to the CAB, but they refuse to see anyone unless they have an actual court date, because they don't have enough staff except to deal with the most serious cases involving court. However, since yesterday, I've had around 8 phone calls to my home from 3 asking for my daughter to ring them. That's despite the fact they said they'd removed my details from their system over 6 months ago. And again, threats of court, debt collectors, bailiffs etc. Yet again, me painstakingly explaining my daughter has not lived at my home for over 18 months, and again, asking them to remove my details and phone number from my database. And yet, here we are today, 3 more threatening phone calls to my home from 3 today so far. I refuse to pass on my daughter's mobile phone number (she is with another network now, one who actually have a mobile phone signal) because of the fact that 3 have refused to resolve this matter in writing, and my daughter has refused to speak to them on the phone, in line with advice everyone has given her. Where does my daughter go now and what can she do next? How does she get these idiots off her back? How can she stop them ruining her credit record like this? How do I get these ***expletive** idiots at 3 to stop them making threatening phone calls to my ex-directory phone, and giving my address to debt collectors for them to send threats to my home where my daughter hasn't lived since September 2011? We don't have cash to throw around in a small claims court, or to send 3 solicitors letters or anything like that, to stop the harassment. All we want is for 3 to stop hassling us. My daughter doesn't even care if she gets back any of the 10 months she paid 3 for almost zero connectivity because she is at the end of her tether with them, as am I. It is clearly deadlocked since the day she moved home and found she had zero connectivity, as 3 have refused to deal with this issue in writing, and both myself and my daughter are only prepared to deal with 3 in writing because of the dreadful way this is being handled by 3. My daughter has cancelled in writing at least 7 or 8 times now. So, if anyone has read this far and can offer any advice before we both tear our hair out, that would be great. Please help!

Anyone else had issues with this firm? Prior to Dec 12 I would receive emails from Newcall Primus telecom notifying me of my bill for phone/broadband. The DD would be taken 2 weeks later. Something changed in December and the "Primus" name was dropped. I no longer get email alerts to view my bill before the DD is taken. Also they have started taking the DD on the 1st of the month instead of the 14th. And now they have taken the March payment on 27th Feb. Which means they have taken 2 direct debits in Feb. Also, I have been charged for going over my broadband limit. They did not alert me to the fact that usage had exceeded my limit. Previously I would get a warning pop-up telling me I was near the limit. This has now stopped and I can't see anywhere in my user account where I can request this service.

Anyone else had a problem with Sunstone Telecom? they are anything but sunny! About 5 years ago they sold our limited company a contract, which we understood to have been for a period of 2 years. We cancelled the service after 4 1/2 years, as we didn't use the phone much and they have expensive minimum spend clause. Letters demanding huge fees (Like about £800) started arriving, morphing into letters with "Debt Agency" headings talking about court proceedings, baliffs etc. And many phone calls - I mean loads. We don't answer them, at least not after the first few - when we asked for proof of contract and they even admitted they didn't have copy of contract. We realised their tactics are to trap people into verbal agreements on the phone and then threaten them into paying large sums later. In out case, not only is there no contract, but the original agreement was with a limited company that was closed over 2 years ago. They simply put my name in place of the Ltd company, without permission. I've lost count of the phone calls - must be over a 100 and can be outside work hours. I can't imagine how distressing this might be to an elderly person or someone vunerable. Any ideas on how to get rid of them?

Has anyone else come accross the following campaign that pops up while on CAG forum? Does anyone know who can be credited for the campaign? Vodafone, ICO or CAG ''Vodafone and your credit file We are getting a disproportionatenumber of complaints that Vodafone is damaging people's credit files throughcarelessness and poor systems. If you have suffered as a result of inaccurate data being entered onto your creditfile then you are not alone. You should make an immediate written complaint to the:- Information Commissioner'sOffice Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF or call the Information Commissioner on 01625 545745 The more official pressure which is put on Vodafone, the more likely they areto sort their systems out.''

Hi guys BT are trying to chase me for £461 i have never been one for debt but when i don't get a service i for one will not pay for it. Back in October 2011 i had BT installed and originally had a BT line in this house the reason for this was we was going to move to a private rent and they didnt have cable services in that area when i had Virgin at the time so i cancelled Virgin and went to BT. One day in October BT arrived to install my services i asked the engineer if he could install it upstairs as my PC was in the back room, He refused as there was already a phone socket behind our TV in the living room so when he left i could not get a wireless signal in my home so i contacted BT about this only to get through to a non English person as usual brain dead muppets so i gave up and went through to the CEO office via email to have a big argument with a non cooperating woman saying all customers are treated fairly this was after i refused to pay them £130 for a phone box relocation to my room after the engineer refused to put it where i wanted it. So i lost my rag with this woman via email told them that BT are nothing but rip of merchants and dont treat any customer fairly whats so ever kept coming back saying this is how everyone is treated so unless i pay the £130 they won't relocate it. So i had 8 weeks of non working internet as i couldn't get a signal and i couldn't use an Ethernet cable due to renovation work and nothing to put the cable under etc carpet. So i escalated my claim to OS Communications where as i expected told me via letter they was happy with BT's decision and would not take any further action and i was liable to pay all costs but i could appeal so i appealed saying i was not happy with the decision and they said they would look into it but not heard nothing back in 3 months i sent them an email i was ignored. BT seem to think its the structure of my home but im now back with Virgin Media had one hiccup and it was sorted quickly and i can connect to the internet the same place where the BT hub was so its not the structure BT has sent me a letter this morning saying they will pass the debt of £461 to a debt recovery agency which i will face other costs and penaltys. What makes me laugh with BT is when i took out the broadband with them i had 14 days to cancel my services, it took them 17 days to install it when i did want to cancel using my cooling off period they said ive passed it so they started the cooling off period before they even installed the services (the day i ordered it)

I have gave up smoking from last 6 months can I join to you. I want to give this habit permanently.