This is a small warning to hopefully put people off from buying anything from Curry's or Dixons and taking a whatever happens or premium insurance.
I purchased a Samsung television in october 2010 from Currys. We have bought a lot of appliances from currys and up till now they have always been reasonably priced and the whatever happens has worked for me in the past, so i took th epremium version as this would (they promised) give me a loan tv, repairs within 10 days in stead of 21 and a better service.
The television started to develop a loud buzzing noise from the transformer in december, naturally i rang the tech guys to have it repaired. They gave me a date, however when i asked for a loan tv they replied they did not have one on stock due to the xmas rush etc. I rescheduled for january and as promised they showed up with a loan tv and took my tv.
So far so good, i got what i paid for. About 6 days later I got a call that the tv was fixed and they were bringing it back. When the tv arrived I set it up with the two delivery men present, and immediately it was evident the fault wasnt fixed, as the noise was still there. I trie dto refuse the tv as it wasnt fixed but they said i had to accept it and rebook. Tried to do that the same day, however the same story that there was no loan tv. it took another two weeks for them to ring me that they finally managed to find a loan tv, which as it happened came in a box and i had to assemble myself. Awesome service from the tech guys. TV was returned a week later, however fault still there. This time I knew my rights and refused the tv as it wasnt fixed. They wanted to take the loan tv as well which would leave me without a television, so refused that and they only took my tv. Rang up to explain what happened, and they (very helpfull and polite) man on the other side said they woudl start a repair investigation and someone would come back to me.
I received a call from an actual engineer at the depot, asking me what the issue was. I explained in full detail and even told him how to replicate to fault/noise. He hang up and said he would come back to me. 3 days later i got a call the tv was a write off and couldnt be fixed. They promised me i would get a voucher code as soon as the loan tv was collected so I could get a replacement TV.
I have rung them about 15 times in the last 4 days, been on hold for over an hour, been promised call backs and the code numerous times, however I am still without code and therefore without television. On request I can give you names and times of persons I have spoken to over the weekend and today.
Absolutely appaled by the service from the techguys, actually spoke to a person today who admitted he did not really care what happened and what I thought as it wasnt "hurting him in the pocket" if I never bought anything from curry's again. I honestly think that if the people that work for you have such an attitude you can better shut up shop. If he would have been working for me I would have sacked him on the spot.
Hopefully I will get my voucher code tomorrow, I will pick up a TV, cancel my whatever happens direct debit and never set foot in a curry's/pc world again. As I am also partly responsible for the IT in the company I work for (and we buy a LOT from PC World business) I will move that away to different companies as well. I know the people that work for tech guys are not directly employed by currys but hopefully the small (to their standards) part of business that I will be taking away hurts somebody in the pocket.
Rant over. As stated all I want is to warn people not to buy from curry's or if you do, do not take a whatever happens and just hope it doesnt break after a year when your warranty has run out.