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  1. Hi, This is a small warning to hopefully put people off from buying anything from Curry's or Dixons and taking a whatever happens or premium insurance. I purchased a Samsung television in october 2010 from Currys. We have bought a lot of appliances from currys and up till now they have always been reasonably priced and the whatever happens has worked for me in the past, so i took th epremium version as this would (they promised) give me a loan tv, repairs within 10 days in stead of 21 and a better service. The television started to develop a loud buzzing noise from the transformer in december, naturally i rang the tech guys to have it repaired. They gave me a date, however when i asked for a loan tv they replied they did not have one on stock due to the xmas rush etc. I rescheduled for january and as promised they showed up with a loan tv and took my tv. So far so good, i got what i paid for. About 6 days later I got a call that the tv was fixed and they were bringing it back. When the tv arrived I set it up with the two delivery men present, and immediately it was evident the fault wasnt fixed, as the noise was still there. I trie dto refuse the tv as it wasnt fixed but they said i had to accept it and rebook. Tried to do that the same day, however the same story that there was no loan tv. it took another two weeks for them to ring me that they finally managed to find a loan tv, which as it happened came in a box and i had to assemble myself. Awesome service from the tech guys. TV was returned a week later, however fault still there. This time I knew my rights and refused the tv as it wasnt fixed. They wanted to take the loan tv as well which would leave me without a television, so refused that and they only took my tv. Rang up to explain what happened, and they (very helpfull and polite) man on the other side said they woudl start a repair investigation and someone would come back to me. I received a call from an actual engineer at the depot, asking me what the issue was. I explained in full detail and even told him how to replicate to fault/noise. He hang up and said he would come back to me. 3 days later i got a call the tv was a write off and couldnt be fixed. They promised me i would get a voucher code as soon as the loan tv was collected so I could get a replacement TV. I have rung them about 15 times in the last 4 days, been on hold for over an hour, been promised call backs and the code numerous times, however I am still without code and therefore without television. On request I can give you names and times of persons I have spoken to over the weekend and today. Absolutely appaled by the service from the techguys, actually spoke to a person today who admitted he did not really care what happened and what I thought as it wasnt "hurting him in the pocket" if I never bought anything from curry's again. I honestly think that if the people that work for you have such an attitude you can better shut up shop. If he would have been working for me I would have sacked him on the spot. Hopefully I will get my voucher code tomorrow, I will pick up a TV, cancel my whatever happens direct debit and never set foot in a curry's/pc world again. As I am also partly responsible for the IT in the company I work for (and we buy a LOT from PC World business) I will move that away to different companies as well. I know the people that work for tech guys are not directly employed by currys but hopefully the small (to their standards) part of business that I will be taking away hurts somebody in the pocket. Rant over. As stated all I want is to warn people not to buy from curry's or if you do, do not take a whatever happens and just hope it doesnt break after a year when your warranty has run out.
  2. I would be grateful for any advice on how to proceed with this problem: I had a desktop failure that turned out to be the motherboard on a PC of about 3 years in age. I took it to Techguys in PC World where it cost £69 to tell me it was the motherboard. The data on the hard drive had not been backed up for a long time (basic error I know!) and so I paid £99 for the Data Recovery service. The Data Recovery was paid for 2 months ago and the PC incl HDD went in to the Techguys. Despite numerous phone calls and personal visits to the store, the PC and HDD can not be found. Despite numerous promises only one phone call has ever been returned and that was never followed up by as I requested. The lost PC is probably not he major issue given its state of repair but the lost data does bother me. I believe that this situation is not subject to the disclaimer on loosing data as this refers to data loss as a result of work they actually carry out as opposed to actually loosing control of the data itself through negligence. Any ideas on how to take this forward? Thanks , Alan
  3. ECONS

    Techguys lose it

    My netbook just went blank so I went down to the PCWorld I purchased it from to visit the Techguys making use of the monthly payment I made for cover. They informed me that I would have to phone the Techguys helpline, nothing to do with them. After questioning on the phone they agreed that my computer did not work and arranged collection. About a week after collection I received a text to say that it had arrived with the Techguys (the big shed 5 miles down the road from me). Next contact was to say all was well it was the motherboard it would be returned with all data intact. So far so good. Two weeks no sign. Follow up phone calls - it had been misplaced, but they were looking. Regular phone calls made over the following weeks with a gradual increase in the time spent on hold, including on more than one occasion disconnection. Finally a letter (standard) arrives telling me to take my receipt and the letter to the store to get a replacement. What about all my data which I no longer have and somebody else obviously does including approaching 2000 contacts! No interest from them to discuss just a take it or leave it attitude. An attempt to email the CEO was intercepted by customer complaints who just said the same go get a replacement from the store. Have they sent it somewhere else? Has someone stolen it within the company? They obviously do not care. I always said that I would never sign up to one of these warranty cons but did due to the small size of a net book. NEVER again. My backup was in the 'cloud' and as I no longer have the machine I have no idea how to retrieve any information. Any suggestions welcome. I will go back to using the local shop I have found with three guys who seem to be able to repair most problems and who are not going to lose my machine in a big shed.
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