Showing results for tags 'targeting'.
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Hi, I work in a call centre for this company and I think they may be targeting myself to try and resign or look at anything to sack me in a unfair way, I"ve been with my Employer for 12 years now in a customer advisor role which I love doing. I have maintained high stats and high sales consistently since I started the job and earning a fair bit of commission. Over the past year things have changed in the employer with management shifts and the usual staff turn over, About 6 months ago I was Alleged I committed a action of Gross Misconduct for Call Avoidance but in the disciplinary the actions got explained and they found me to not do anything of the sort and the charge was dropped. Two weeks ago I was informed by my line manager that I am under a Investigation for Allegedly transferring too many calls which is a main part of my job role, When a customer rings in to be transferred to a different department, let's say to payments for this case, Then I will be unable to do such thing if I don't have access to that part of the system! One week ago my manager brings me into the meeting saying "Don't worry nothing will happen there's no need to worry" I got suspended while more investigation is done, For which I received no written notice only than a informal email on the internal system, As of this time I still have not received a letter of suspension reasons, I'm not sure if they are required if they have told verbally. Three days ago I was informed when a 'Hearing' would take place and my Unison rep seems to THINK it is a Investigatory meeting but will find out some evidence shortly, They informed me that they would be sending a letter to my email on thursday about this but as of this time they have still not sent any email and I have received no Written notification so I do not have reasonable time to prepare for a stressfully physically and mentally issue My Unison rep doesn't seem to be that helpful and I feel they could do more but I could just be stressed, I'm wondering do you have any advice which can hopefully make me feel less stressed before this 'Hearing', I've asked the rep to clarify what sort of hearing it is as I still haven't got a written notification of anyone Thanks for your help in advance!
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Reclaim the right Ltd
reg.05783665
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262 Uxbridge Road, Hatch End
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HA5 4HS
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