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Found 1 result

  1. A general warning about this company and a request for some advice. We ordered and received a tap worth £77 and decided to return it in line with Tapsaver.co.uk's returns policy some months ago. We have yet to receive a refund as the company claim we did not return the item in the same packaging as we received it. Now we did return it exactly as we received it.. ..but it seems like the manager at Tapsaver, is trying to pull a fast one. The box we received it in was rather flimsy and the tap would have been jumping about on its way to us. So to make its return back to Tapsaver.co.uk a little more secure I taped up the box very securely. The manager is claiming the box arrived torn and that as a result we are not liable for a refund. I tried to reason with him several times via email and on the phone, but he doesn't seem like a very reasonable man. I have made an official complaint to Lancashire Trading Standards and Citizens Advice in the hope that they can help enforce the Sale of Goods Act (1979). Is there anything else I can do?
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