Hi I'm new to the forum and hope someone can help.
I discovered today - following a leak through my ceiling - that my water tank has been illegally installed
- the engineer isolated it immediately and told me what would need to be done to make it safe again
( in summary a pipe that should have been fed to outside wall was just cut and left in cupboard to drip - hence the leak)
we have been in the house since it was built
- a few years ago now
- and so I called Cala (the builders) who advised they would send someone out to write a report on it
and then they would advise if they would fix it.
I don't think they are going to deny that it's their responsibility but they just don't seem to be in any hurry
they won't get someone out until next week and then who know how long it will take to process report etc.
in the meantime I am left without any hot water and 2 small children.
What kind of pressure can I out on them to hurry up and would paying for the work to be done myself
and then pursuing them for compensation be an option or more hassle than being without hot water for a while