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Found 3 results

  1. T Mobile's website states: 'We'll add £2 credit to your balance the first three times you use your card to top up £10 or more.' However, before you rush to top up your mobile, they are no longer honouring the offer (even though it isn't time-stamped on their website). They told me that: 'This is an old, out of date page, where the promotion, along with the other promotions on this page, are no longer available on T-Mobile. We’ve feed this back to try and have this updated, however, it may be Google who have cached the page as when doing the same search using Yahoo or Bing this page is not offered as a result.' I don't think that's good enough. T Mobile could have put an expiry date on the offer and they could have put a 'this offer has expired' message on the page. If a business has a promotion on the internet that's potentially winning them business, they should honour that promotion. I know we are talking about trivial amounts, but I'm concerned about the principle, not the money. Is T Mobile's position lawful, and can I do anything to force them to honour this promotion? Thanks Jeff
  2. Hi, sorry in advance if I am posting in the wrong area. I am currently suing T-Mobile for the difference between a mortgage I was refused and a mortgage I received due to an adverse credit rating. My Credit Report has only one payments from T-Mobile and the rest of it is A+++. The reason I did not pay the final bill was because it included an incorrect charge for "early cancellation" of my contract. I gave 30 days notice, they claim I didn't. I only paid after I received a letter from a debt collection agency (all this happened 2 years ago). I then sued T-Mobile for the full amount of the incorrect charge plus cash for lost time and phonecalls. They settled out of court and I assumed that was the end of the matter until I was refused a mortgage for a buy to let property due to this "missed" payment. I eventually received a mortgage on the property from The Woolwich but the difference between this mortgage and the better one was about £2,000 over 2 years. I have an email from my mortgage broker stating the only reason for the decline of the better mortgage was the default from T-Mobile. I contacted T-Mobile and asked them to correct my credit rating whilst I stalled on the purchase of the property for 2 weeks. They wrote to me and said they would correct it as a matter of urgency..........they only corrected it after 3 months. I then took the Woolwich mortgage and started my claim against T Mobile for the difference and had a preliminary hearing at court last week. The judge was a a typical type and said my case was that I had been "badly done to" I said I thought it was more than that and he said it all needed to realte to law and not fairness...........T Mobile's lawyer was obviously thrilled by the Judge's attitude and she also managed to get the judge to allow her an extension to getting her paperwork in as she is on holiday for a few weeks! He also reduced the length of the full hearing from 3 to 2 hours at her bequest and also accepted that she had not received her allocation questionairre and so was reinstating her defence (this had previously been thrown out as she had not filed everything on time. I was pretty demoralised after the event to be honest and do not know whether it is worth continuing. I need to decide on wht grounds to make my claim through law..............as far as I am concerned they incorrectly billed me so I had every right to stop the payments and they should have corrected my file but what part of law that is I have not got the foggiest although data protection and also one of the consumer acts might be useful. I would just like to know whether anyone thinks I should carry on with this, I want to, but feel everything is stacked against me...............thought the small claims court was the small man's court not yet another lawyers domain! Anyway many thanks for any advice/words of wisdom offered.
  3. help and advice please. My daughters blackberry recently started to play up. i looked online to find this is a common fault with them so i took it into tmobile to be sent away for repair. The lady in the shop commented on how new it looked and booked it in. ! week later i get a call saying there is a scratch on the phone case and this voids its warrenty ( which i know it doesnt as i work on customer servivce for a large retail group) they sent the phone back into store for me to collect. When i went to get the phone the whole case is broken and lifted almost hanging fromt he phone. the lady in the shop said that it there was nothing they could do as thats how it has come back.( the repair companys first notes said the screen and case were in good condition) I know that if it was our company and the damage had happened whilst in our care we would have to sort it but im not sure if its the same for all companys? im going back into store today any advice would really help.
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