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  1. Hi hope you can help About a year ago I discovered that SWALEC had increased the price of electric and gas on my bill without notifying me of this change. When I discovered this I contacted them and the representative said he was going to refund me the amount i had overpaid and put me back on a lower tariff. This didn't happen. In the meantime i've been dealing with a personal tragedy and have only just found the guts to face them again as I have gone from paying £30.00 per month to £105.00 in the last two years. :mad2: I live alone in a small house that has a very efficient heating sys
  2. Hi Folks, I changed supplier 2 months or so ago, savings will be huge in the long term - £60pm. As soon as I recieved a letter confirming the change over, I logged onto swalec to see how my account stood. I was in credit for electricity but in arrears for gas. Overall the debt stands at £200 ish., don't dispute this. I contacted swalec immediately asking if I could repay the debt over a long time as I was broke, and needed to sort out my overdraft etc before I could make payments. Told them they could transfer the electricity credit to the gas account. Initial response was
  3. Can someone advice me here please? I have arrears with Swalec for £900 and they are threatening to install a prepayment meter which I do not want. They are willing to take £200 a month which I really cannot afford, and thats the repayment plan I have been offered.I want a repayment plan I can afford to pay each month. What can I do? Thank you
  4. Hi, can anyone help? I've been with Swalec for a couple of years, my bill was worked out based on previous usage and I paid it on a monthly basis. I discovered recently that my tariff became almost double about 6 months ago. I was not informed by Swalec that their electricity and gas tariff had gone up. Is there anything I can do about this? Thanks
  5. Having just moved out of a property I have had nothing but errors and incompetency from Swalec from the start. I moved into a small 2 bedroom flat on 25th January 2013 until 25th July 2013. In July 2013 I informed Swalec that I was moving out of the property and they emailed me a bill which I immediately queried as they were saying I owed £286.56 for electric and £194.52, following my query, Swalec have sent me a rather confusing letter telling me that the Meter Serial Numbers I have sent to them don't match the numbers they have registered to the property, yet on checking they are the sa
  6. Won a good battle with Swalec on Tuesday... They conceded and wiped my account because of the multi mistakes they made... Never seen a company run so fast when promised with a report to the ombudsman... The dispute has been going on since March and they made most errors in the book... Stick to your guns against the big companies because the thing they most fear is bad publicity. I reported them anyway as was my duty to help protect other consumers...
  7. Hi all my name is steve and i have read a few of your threads but none appear to help me directly, a few years ago you may remember an energy supplier called Swalec ( southern western electric) i left them in 2008 i think for a MUCH cheaper supplier, but at the time failed to pay off my old bill. I entered into an agreement and paid them £20 a month, in october 2008 i stopped getting these phone calls, i kept quiet, then i find out towards the end of 2008 that they have either gone bust, into liquidation or something along them lines, and in most if not al
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