Taken from the BES Utilities website: This is positive news, what do we think?

We bought our kitchen and appliances from Hombase back in January 2014. We bought an oven package which included oven, hob and extractor. At the time of purchase, they tried to fob us off with extended warranty, we said no because under the Sale of Goods Act you are covered up to 6 years if items develop electrical faults. 14 months after purchase, the oven started to cut out when heating up and was making a loud rattling noise. We sent in am email to Homebase; they said for us to get a tester out and they would honor the call out charge and replace the oven if it was faulty. We called a firm out, and when they tested said the cooling fan was faulty and looked like it had been faulty from original purchase. We sent this in to Homebase who sent us payment for call out charge and replacement oven. Everything was fine with the new oven, however within a week of using it, the glass door in the oven smashed and went all over the kitchen floor and also ruined our dinner. We took photographs immediately and sent it in to Homebase. We could not believe it 2 faulty ovens from the same shop!! Anyway, we got a call on Friday, to say the department dealing with the issue will be in touch to discuss the matter, yesterday, out of the blue, Argos phoned to say they had an order for a replacement oven. I refused the oven because Homebase was supposed to have contacted me beforehand to discuss the matter which they failed to do so. I stated I wanted a full refund of the £499 we originaly paid for the oven package so that we wanted to buy an oven elswhere as we did not felt confident in another one being provided. I was suppossed to have had a phone call from the manager of Homebase this morning, nothing!! So, what can I do, not been down this road before, and certainly never had 2 faulty appliances being given!!

Hi I have been with orange the best part of 12 years. I have four numbers (wife mum and son) so consider myself a good customer. For the last 8/9 months I have not been receiving bills. They were supossed to be online but all I get is my free broadband statement. I have made countless phone calls and have been promised it will be sorted to no avail. I have been promised paper bills but they have been unforth coming. My bills have been steadily rising as well during this time. I always thought it was a fundemental right to receive bills so you know what your paying for. What should my next step be ?

Hi hoping you knowlegeable people can offer some advice on my PPI claim. I bought a car in 2006 from my local car dealership which i took finance on with RCI (formaly RFS). I still have all the paperwork from this and thought that the PPI had been missold as the finance was in joint name however the PPI was solely in my name. I sent off a copy of the agreement and a consumer questionaire to RFS and received a letter back informing me that due to legislation changes in 2005 the responsibility for the selling of PPI lies directly with the supplying dealer. I then forwarded copies of the above to the local dealership as advised. Fast forward 8 weeks with no contact and i have now received a letter from the dealership stating: After a full investigation i can confrim that the vehicle xyz was sold to RFS ltd on your behalf. RFS Ltd than made one payment in full for £XXXX to ourselves. That was the balance outstanding on the vehicle and concluded the financial transaction between ourselves and RFS Ltd. A £xxx deposit was paid by you to ourselves to secure the vehicle and our accounts show that the vehicle was paid in full with those two transactions. I can confirm that the HP agreement signed by you was made with RFS and all payments made under the agreement were due to them. Any PPI was agreed with RFS and made to RFS not to ourselves. All records of any PPI sold to you will therefore be with RFS and we are unable to be of further assistance in this matter. Please accept this as final response however you can take this matter to the Financial Ombudsman Service if you wish. So who's right? I thought that it was the dealership who sold the PPI from what i've read so if i've understood it correctly should i write back to the dealership disputing this and if so any idea which change in legislation in 2005 i should quote to them or do i just go straight to the ombudsman rather than wait another 8 weeks for them to get back to me or have i got it wrong and should i write back to RRS? I had hoped they'd just give me the money back in time for xmas but think that was wishful thinking on my part! Thanks for any advice you can give me that will help reunite me with my cash