Showing results for tags 'supanet'.
https://www.ispreview.co.uk/index.php/2019/02/6-years-on-uk-isp-supanet-chase-former-customers-for-unpaid-bills.html A number of former Supanet (Supatel / TimeTalk) customers have been in contact (with ISPreview) to complain that the ISP has recently started chasing them for alleged unpaid bills, some of which include vague demands for up to nearly £800. In most cases those being targeted left the broadband provider 4-6 years ago. From Linked Comments "This all relates to former Time Computers and the subsequent string of offshoots, where money (quits a lot actually)
With them for 7 years and had all sorts of problems, not least being put onto a new contract every time I phoned up with a problem. Their monthly bills were rarely correct and eventually, I managed to escape without penaly at the end of the contract.
In a 12 month contract with supanet, which I have fulfilled, and now want to move to BT to get on their fibre infinity package. At the start of this month I called thier cancellations department and gave notice to cancel my account with them. I didnt get a name for who I spoke to but the guy told me this would incur a cancellation fee which I have paid, and that my account would be terminated on the 27th of August and MAC code delivered to me in 5 working days. The code never came and I contacted them again. The person I spoke to informed me there was no record of this payment and put me