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https://www.ispreview.co.uk/index.php/2019/02/6-years-on-uk-isp-supanet-chase-former-customers-for-unpaid-bills.html A number of former Supanet (Supatel / TimeTalk) customers have been in contact (with ISPreview) to complain that the ISP has recently started chasing them for alleged unpaid bills, some of which include vague demands for up to nearly £800. In most cases those being targeted left the broadband provider 4-6 years ago. From Linked Comments "This all relates to former Time Computers and the subsequent string of offshoots, where money (quits a lot actually) moves in and out of the UK via Jersey. Broadly, there is Supanet, Internexus, Tpad and 6G internet."
With them for 7 years and had all sorts of problems, not least being put onto a new contract every time I phoned up with a problem. Their monthly bills were rarely correct and eventually, I managed to escape without penaly at the end of the contract.
In a 12 month contract with supanet, which I have fulfilled, and now want to move to BT to get on their fibre infinity package. At the start of this month I called thier cancellations department and gave notice to cancel my account with them. I didnt get a name for who I spoke to but the guy told me this would incur a cancellation fee which I have paid, and that my account would be terminated on the 27th of August and MAC code delivered to me in 5 working days. The code never came and I contacted them again. The person I spoke to informed me there was no record of this payment and put me on hold while he talked to his manager to sort me out with a MAC code. When he came back he told me that the code would be sent to me later in the day, which it was. We then cancelled our direct debits to supanet and ordered the new package with BT. This weekend we recieved a letter from supanet informing us we would have to pay a £40 cancellation fee and that our service was to be terminated on the 27th of September. Today (28th) our internet is still active and is the first time I can call them with regards this letter. I spoke to cancellations again and they said that they had no record of this initial payment, they also confirmed that as far as they are concerned our account will be active until the 27th of September. The guy on the phone said that I send them a letter along with a proof of payment of this cancellation fee. Should I set back up a payment for next month and go with it, along with firing of this letter with proof or is this the beginning of being mucked around by this company? All it says on my bank statement is "www . supanet . com" I'm not sure if they will admit that it is a mistake on thier part and drop the fee, from what I read of them and past experience they are a bit of a bully and a set of cowboys. I just want rid of this company to be honest and move on to somebody else... Who can I go to for advice with this kind of thing? I know they haven't done anything strictly out of order yet but cannot help but get the feeling from past experience this is the beginning of trouble with them.