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Hi, My Mam purchased a shed online in July this year as a gift for me. It arrived with no problems with delivery or times on the requested date in August. The shed was stored for 2 weeks in my garage and spray treated 3 times as advised with wood preservative. Only when the shed was actually erected (by a professional firm) did the numerous faults and defects come to light. The wood used is way below standard and has multiple knots generating cracks and splits, these are also present in the supporting framework. There are numerous holes in the tongue and groove cladding whereby nails from manufacturing have split the wood. None of the panels supplied are free from defects, there has been numerous attempts to patch up the splits with glue which has now started running out and causing more problems. All in all it is an absolute disgrace. It is nowhere near any of the descriptions on the firms website and I am very annoyed and upset that they had the audacity to send a product unfit for even pallets. I have sent an email detailing the defects together with photographic evidence to the firm yesterday. I have not received an acknowledgement as yet although it is early days. However today I have noticed even more cracks and leaking glue all photographed. I am really furious now as it seems that even with my costly intervention this so called superior products will not survive the winter. Plus it was money paid by a pensioner who can ill afford it. I would just like to know what rights I have to get a refund either full or partial for my Mam, as it is totally impractical to repair or replace the shed now that it is in situe. Thanks in advance