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Hi, I cancelled a web hosting service a couple of years ago, and it wasn't unreasonable to expect billing ti also be cancelled. The service was paid via PayPal Subscriptions, I didn't realise I had to cancel this myself and small payments (5 a month) have been continuing without me realising until recently. When I spotted it, I contacted the company and cancelled the PayPal subscriptions, however, I'm having some difficulty getting the money back from them. They advise that because paypal charges them transaction fees, they will refund me but first want to deduct these fees. Where do I stand legally? Surely I am entitled to a refund as I've 'paid' for a service I haven't received and I don't think I should have to incur the payment fees as part of a refund. Thanks Abe
Two million people across Great Britain have experienced problems cancelling recurring payments which are often used for buying products online like e-book subscriptions or video streaming, finds a new report from Citizens Advice. The study, Locked In: consumer issues with subscription traps, which includes evidence from Citizens Advice and Citizens Advice Scotland, also reveals that people are often signed up to these type of recurring payments - also known as Continuous Payment Authorities - without their knowledge. People taking up offers for free trials of slimming pills or discounted beauty treatments find regular payments are taken from their credit or debit card without their apparent authorisation. Details of the ongoing payments can be hidden within the terms and conditions. Sellers often get hold of a customer’s debit or credit card details by asking them to pay for postage or packaging. According to the UK Cards Association customers can cancel recurring payments with their seller or with their credit or debit card issuer. But Citizens Advice finds that many customers have difficulties getting these payments cancelled. https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/2-million-have-problems-cancelling-subscriptions/