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In short guys, I saw a MacBook on eBay and messaged the seller if I could get it cheaper. They said they can reduce it from £625 to £600 if I paid by bank. They looked legit and have a shop in London so I agreed, very naively. Instantly I regretted it and asked for refund so I could buy through ebay with protection. They said they'd spent the money on new stock so would refund within a week. However the refund never came and I just said to post it instead. They've clearly had me because it's been nearly 2 months and after constant emails, their final say was that they've sent it, and after two weeks of being ignored for a tracking number, when I threatened to go court they said they put it in with the parcel accidentally, so there's no proof . I said that was their mistake, but they refused and blamed the courier for not delivering the parcel. while we were emailing back and forth, I called the store number to ensure they'd sent it to the right address, however I gave it to them instead of them telling it to me. Only after the call I realised it was the first time I ever gave them my address, so it's impossible for them to have sent it to me when they claim they did, and at no point in any email had I given my address. To summarise, I've sent a letter saying I'm taking them to court to which they didn't reply. However I'm worried I'll lose the case because they have great reviews, however exploited the fact I didn't have eBay protection. Had I paid through eBay, the outcome may have been positive. I'm now trying to complete the N1 form, but unsure of what to write because it's a bit of a confusing situation. Any help or advice of what to write in the application would be greatly appreciated. Also I'm 17 (student) so the money is a lot for me because I only work part time, and going court is a bit daunting and that's why I've been delaying to file a claim. Edit: paid £600 to seller through bank (debit card). Tried 'charge back scheme' but bank said they removed funds and the account is closed. I have emails to prove everything stated above too.