Hi, my name is Vanessa.
Can please anyone give me some guidance regarding this problem that I'm going through?
Please see the full story below:
Last year I went to London and parked my car.
I didn't have any change with me, so used the application "Pay by Phone" to pay for the whole morning car park. 12£.
When I got back to the car, I had a penalty notice on the windscreen.
I came home and I was sure that I had paid for it, so I appealed for it online.
I thought this "paybyphone" app was something new and that the officer maybe didn't check my car plate online.
I asked if you could please check their online records because I did pay for it.
I'd a reply from Lambeth council saying that there was nothing on their online records and so they were rejecting my appeal.
I should then wait for a formal appeal, the Notice to Owner.
I checked my online records and realised that unfortunately I made a mistake on one letter of my plate, that's why they couldn't find it online. Instead of an "A", I put an "S" which is exactly the letter next to the A. My screen is broken and with the light from the sun, I didn't realise my mistake until I saw the receipt.
I was waiting the notice to the owner, but I never got it.
Instead, I received a letter from the Bailiffs saying that I owe them nearly 800£.
I couldn't believe...I read a lot online and phoned the Traffic Enforcement Court and was advised to fill in TE7 and TE9.
First thing they asked me was my address and I realised that they had my old address in their records.
I filled in the TE7 and TE9, send it to the TEC and they send that to Lambeth Council.
The court told me that the Bailiffs would be put on hold while the process was being investigated.
I received a letter from Lambeth Council rejecting my TE7 and TE9.
They said that I reply to them the first time, by writting, when I was appealing informally.
After that, my address was requested to the DVLA and several notices were sent to my address and I never replied to any...
Unfortunately when I moved I forgot to change my address, so obviously all the letters went to the wrong address.
I phoned Lambeth Council and asked if they keep a record of the letters that were sent to me. The confirmed it.
I asked to see a copy of the Notice to the Owner that was sent but the Council said "you have no right to see the letters, we send them to you once and that's it.
You appealed to the Court, we as a Council also have the right to appeal against it. We have to wait for the judge to decide"...
This weekend I've got a call from the Bailiffs asking me why I haven't paid yet.
I told them that I filled in all the forms to the court and that I was told that the Bailiffs would be on hold.
The Bailiff told me that they had no notification and that I have until Wednesday to pay everything...
She also said that not changing my address with the DVLA was an offence and so I had to pay for the full bill.
This started with a simple mistake made in one letter of the car plate when paying the car parking and it got so wrong and completely out of control with Bailiffs requesting me nearly 800£ to pay within days.
I'm sorry is such a long text.
I am so lost and stressed and I don't know where to go from here...
Any suggestions or anyone that has been through the same situation please?