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Hi there, I have the following situation with stagecoachbus (SCB): I m generally using a weekly ticket, last week on Tuesday I let it at home, i had to buy two tickets to get to work and back home. Because the weekly ticket covers the whole week, i needed to know how i could get money back for the Tuesday two tickets. i emailed the inquiry to SCB and they replayed that "None of our passes for 28 days and below are refundable and any passes which are refunded are subject to an £10 administration charge. We have such policies due to the knock on administration cost to Stagecoach. " I tink that is unacceptable to pay twice for one service plus £10 more, in case of refund, for a thing -administration charge- that it should not exist. Do you know where i could/should send a complaint? Thank you in advance.