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I purchased 2x hiking sticks from Sports Direct 2 months ago. Whilst using them i realised one was longer than the other. Upon further investigation i realised one of mine was missing a piece to make it complete. Few days ago took it back instore asking for a replacement of the same product but was told that SportsDirect only offer 1 month warranty on all their products, even if they are faulty. They basically refused all service on the matter and was told something identical at a different store. Are they correct in only offering 1 month? As i thought warranties were supposed to be 6 months
Hi, I'm hoping someone can shed some light on the method used by Sportsdirect to resolve a short delivery. Maybe I've been spoilt by some of the excellent customer service provided by just about every other company. I received my parcel, slightly later than stated, in a box that had been reboxed by the delivery company, Yodel. Upon opening it I found some items to be missing, totalling £11 on a £100+ order. As a family, we have had no problems until now. I emailed them with details of the missing items. I was then requested to take pictures of the box. I was then asked to fill in some sort of disclaimer form. I filled this in and was told I would have to print the form off and fill it out then post it before they would do anything. This all seems a bit much. And the fact the onus seems to be on the customer to prove they are almost telling the truth! Is this the way short deliveries are dealt with? I won't name the other companies I have dealt with and NEVER had any of this agro, purely because the list would be too long. Any help would be greatly appreciated Pauline PS, should have added I have emailed back to ask why it is such a convoluted procedure I have had what is obviously a generic reply probably generated by a bot. Absolutely abysmal, non existant (literally) customer service.
Hi all, I ordered some goods from sportsdirect.com to Hungary.I received it on Friday, and the size of the shoes is different.It's a pair of nike football boots, and the left one is size 8, the right one is size 9.I can't use, and I can't sell it.What can I do in this situation?If I send it back, will they pay for the post?The delivery is expensive, so it's not worth to send back, if I have to pay for it. Help me please!
I ordered some items off sportsdirect with 24 hour delivery which I expected to receive the next day. At around 1pm the next day I received an email saying that they had been delivered to a neighbour (bear in mind that I was in all the time) at around 12.30 pm, equally no card was left. I contacted Yodel who claimed that it was delivered to house number **, and was signed by ******. I then went across to pick it up and they said that they had received a package but it wasn't for us. I then went back home and rang Yodel again who gave me the Sportsdirect customer advice number which I then rang. They said that they would look into the matter and it would take between 2 and 10 days. Yesterday as the 14th day since the call (which makes it 10 working days) I gave them another call to see what was happening. I was then informed that they had sent me an email (which I have not received) explaining what they had decided. This was that as the items had been signed for (even though it was a neighbour, then we are in receipt of the goods, so no refund and that there was nothing else that they can do. I have drafted a letter quoting the distance selling regulations asking for a cancellation of the order, and a full refund which will be sent by recorded delivery, so they will have to sign for it and can't say that it was not received. Is this the correct thing to do and what else can I do to sort out this matter.