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Much is written here about the Consumer Protection Act. (Formerly SOGA) What action can one take against a company who refuses to honour their obligations under this act?? As I understand it, under CPA regulations, a retailer must act within these Regs when things go wrong. The seller has the choice to 1. Repair the item. 2. Replace the item with a similar item. or 3. Refund all monies paid for the item. But can you force them to act ????
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