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Found 3 results

  1. Have just returned from helping a family friend out this evening, she was stranded at road side with puncture, and no spare wheel, car jack, wheel brace or emergency puncture repair kit in the car.The car was the lady's first and she bought on the basis of colour and because it was cute, in other words the car dealer saw her coming and quickly worked out she was not aware of what to look for when buying a car. So, tonight in pouring rain and in the dark at the side of the road I had to give her and her son a lift and abandon her car at roadside.Before, I call the 2nd hand car dealer tomorrow, I want to calm down abit and seek the advice of CAG on this matter. I understand that many cars are no longer sold with spare tyres/wheels and a foam repair kit is often supplied, but this car I now know is supposed to be supplied with a spare wheel as the deep hole in the boot suggests. There is no tools present/supplied to jack the car and nor is there a wheel brace.Am I correct in thinking that legally these should have been supplied? What course of action would you recommend?Thanks as always for any help offered.
  2. Hello, I'm looking for some advice. At the end of May this year I purchased a used VW Golf GTD from a main VW dealer in West London. The car was six months old and sold to me as a former demonstrator. I paid £22K for the car. At the point of purchase the dealer informed me that he was waiting on the spare key and I drove away with only one key. Seeing as this was a VW dealership, I felt I could trust that said key would be sent to me. After numerous emails between myself and the representative at the dealership, he finally informed me at the beginning of August that the key had arrived, yet needed to be coded to the car. This would require me to return the car for a morning. I live fifty miles away (a trip via the dredded M25) This is easily an hour and a half trip, each way. I challenged him on why it needed coding if it was the spare key, it should already be coded. He simply ignored me and advised me to bring my car in. Due to injury requiring hospitalisation, I was unable to do anything during July and August. I am now picking up where this left off. I contacted the dealership today to find out that the representative that sold me the car has since left the company. I spoke with the used car sales manger who simply told me that the car HAD to be bought to their dealership to have the work done. I have suggested that I take it to my local VW dealership but he refused claiming that they had issues in the past when dealing with dealerships not in their franchise group. As a 'gesture of good will' he has offered to have my car collected and driven to them to have the coding done. Then the car dropped back off to me, with some fuel added. I have no signed documentation from the purchase day stating that the spare key was missing and was 'to follow'. I only have the email chain from the dealer, confirming that he is obtaining the key for me. My wife is my only witness to the transaction and arrangement over the spare key. What are my options please?
  3. Hi to everyone on the forum. If anyone could offer any guidance with this problem I would be grateful. Traded in my car and purchased an Audi A4 from SSc Huddersfield on 17.01.16. Informed by the salesman that the car came with a spare key. Agreed at time of purchase that I would call by at a later date with the spare key of my trade in vehicle and I could collect the spare key of my new car. Stated on the sales invoice "spare key to be exchanged for p/x spare key". I received a txt on 03.02.16 asking to contact the sales guy regarding the spare keys. I phoned the guy and it was agreed I would call in their showroom on the following Saturday. Went to the dealers on the Saturday and handed over the spare key to my old car only to be told the key for new car was locked in a desk drawer and the person with the drawer key had gone home but not to worry we will post your key out Monday recorded delivery and that I would have Tuesday. I got home from work on the Tuesday evening and nothing had been delivered, I phoned the car dealership to speak with the salesperson only to be told he was busy and would call me after 18.00. No phone call received. I phoned again Wednesday and got hold of the salesperson I had been dealing with from the start, he told me that his assistant had been trying to phone me to confirm my address details so the key could be posted to me but she couldn't contact me . I told him I had not had any missed calls or voicemails, his reply was "oh I need to speak with my assistant, your key will be posted out tomorrow (11.02.16) and you will have it Friday. here we are today and no key has been delivered, I have emailed the dealers for the courier details and tracking number but have not received any reply yet. My problem is that to replace the spare key it costs around £250 to replace then the car needs taking into Audi and all keys need recoding, so not cheap. What steps would the people on this forum recommend taking next?
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