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Found 8 results

  1. Can any Southwest Water customer legally be issued a debt demand and then be taken straight to Court for a CCJ with no defence ? Southwest Water debt letters and their CCJs again, they seem to be the bane of people's lives. Hi, to save starting a new thread I'll use this for Southwest Water "debt", which looks to be a Southwest Water Christmas [problem] . An elderly member of my family lives in a retirement complex, and received a demand for a Southwest Water debt, with a County Court claim (leading to a CCJ) just before Christmas 2017 (dirty trick really, there was
  2. Hi, perhaps someone here might have some good advice. Southwest Water has just sent us a demand for advance payment for water supplies (probably estimated) , payable in two instalments. Up til now we've always paid weekly or monthly, but we've never trusted direct debits to anyone , and with good reason. Now suddenly Southwest Water want to take nearly my entire pension for two months. What do these people think folk are supposed to live on? I would like to ask if they can demand the whole amount like this, and what can we do? To be absolutely ho
  3. Hi all, today i received a court summons and would greatly appreciate some advice/help from some one with similar experience or knowledge. I am 19, i was 18 at the time. I have just received a magistrates summon, stating that i was questioned at Guildford and failed to show a valid ticket. in the statement written by the ticket officer its references that i had appropriate change, (so intent to pay) and that my reasoning was due to the ticket machine not taking my change. I received several documents but am a bit lost on what is my best option, I personally think that pleading gui
  4. Hi all I have my monthly season ticket from norwood junction to fleet NOT via london. other week i heard someone saying on train that one of the barriers at london waterloo accepts tickets not via london. I used them and i was observed by a RPA of southwest trains walking all through platform 1 till plat form 19 and using barriers there. He confronted me and gave me a receipt which says i will be hearing form SOUTH WEST TRAINS . I have never come across any situation like this before and i literally stood shaking when he was asking me questions I ended up signing the r
  5. Hi all. I got into financial difficulties over a year ago. I'm on JSA and have no other income like pension etc. I got behind with my water payments and the debt currently stands at around £1000 - my local water company is one of the most expensive in the country I believe. I went to CAB a few months ago and filled out the relevant paperwork and showed proof of incoming money etc. I was then told the water company would send me payment slips to pay £13 a month for a few months then it would be under review. However, just before christmas the water co sent my some payment slips of £
  6. Hi everyone, firstly thanks in advance for any advice or experience you're able to draw on About 8 months ago my friend started catching a train to and from outside zone 6 by 1 stop. He has been travelling using an oyster card on a zone 1-2, and because he has not needed to swipe in or out at his local station, it's never caused him any issues. He has therefore also been paying £112 a month. This morning he was caught by southwesttrains inspectors (he assumes thats what they were) who took him off the train and cautioned him, then asked him a lot of questions (in quite a for
  7. Does anybody know the email addresses of any of the big cheeses at Southwest Trains? I sent an email to customer services a few weeks ago regarding my mobile phone going walkabouts from lost property but have not even had the courtesy of a reply and I would now like to take my complaint higher. The story so far is that my phone dropped out of my pocket while I was running between connections at Clapham Junction station last month. The first I knew about the loss was when my wife told me that a member of the Southwest trains platform staff phoned home from my mobile to report that a m
  8. Good morning all, I hope you can help me, I made a stupid, naive but honest error yesterday and I'm now extremely worried about what consequences could follow, worst case scenario being a criminal record for not having a ticket at the end my journey. (I'm so stressed I've not been able to sleep because of this) Here's what happened. I live in London and yesterday I was running late to catch the 14.50 train from Waterloo to Wokingham, the final destination being Crowthorne. I left work and arrived at waterloo station at 14.48, had no time to purchase ticket or check the bo
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