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  1. Hi Guys, Hope you can give us a little advise. We moved into our property December 2013, and went with SCS, they organised the fitter as seems to generally be the case and all was well. Or that's what we thought up until fit. The fitter did a very, very poor job, and we've been working with SCS to try and get this resolved for over 2 years. The original fitter came again out once shortly after the original visit, repaired a few issues and tried to fob us off saying let it lie and it'll sort itself out, as time went by more and more flaws became glaringly obvious and with the fact he'd been quite willing to bluff, lie, SCS and do a bad job we completely lost faith that'd he'd do the job properly, as he never seemed to want to fix everything fully, just fire fight small issues, we went back to SCS to try and get this progressed. SCS dragged its heels and would go quiet, sometimes for weeks and months when trying to get this all resolved to which I'd have to chase and actually contact head office a number of times, as we stand now, we've had 2 alternate fitters and something like 9 or so visits trying to get the flooring into the condition it should have been after the initial fit. The first replacement fitter managed to get the carpet into an acceptable state approximately a year and a quarter/half after original fit, dubbed the vinyl/silicon a write off. The second fitter managed to remove some of the silicon and make some improvements, also inevitably reached conclusion the original vinyl fit and silicon job was so poor he'd not be able to repair it with the materials in place without a refit. He has also left it in a state with the silicon partly removed around the property, as he knew he could not finish the job and it would need to essentially be refitted. Both of these alternate fitters have left after the attempts with the opinion the original fit/finish was so bad it couldn't be corrected and the original fitter had done a very very bad job overall. (it has seriously been over 2 years and 9 visits, so that should give you some idea...) After over two years of me fighting to get this resolved, my wife is completely fed up with the flooring which was originally selected to be matching and stylistically consistant across both vinyl and carpet, and wants to replace the entire lot. SCS were willing to consider trying to get the vinyl replaced, after the experience we've had, my wife wants to move away to tiles and have a completely fresh start on the property. Unfortunately SCS seems to have a smaller flooring range than they did when we first selected them, and they don't have anything right now she is fond of, or any tiling at all. As this is the situation, SCS have offered £500 as a settlement towards the vinyl only (against a costing on the vinyl of around £750 apparently), or to provide the fitters details so we could essentially take him to small claims court to try and recover the entire figure that has been paid(around £2000), with the understanding this may be a long process and maybe not even successful. They have also offered to give us the £500 (to which they'd treat it as case closed/settlement as far as they are concerned) and still provide the original fitters details so we could chase him for the outstanding figure, with the awareness the £500 may affect the outcome of any case. Where I'm trying to go really is, where do we stand in terms of getting this resolved in the laws eyes? Even the carpet was not to an acceptable standard over a year after fit, and we have gone through a lot of stress, time and effort (and around 10 fitter visits) trying to get the property to the state it should have been after the first visit... SCS are falling back on they have just supplied the materials and the contract after supply of materials is with the fitter, and that the £500 is out of goodwill due to the time this has taken. That said, this seems insulting as the £500 is not even the full vinyl cost, nor does it cover we are going to have to pay someone to finish removing the poor silicon work before even fitting new flooring as the last fitter has left this partially complete. Additionally, SCS are essentially the service provider and have supplied this fitter, he wasn't chosen by us this would seem to place more responsibility on them for the quality of his work (I seem to remember hearing some time ago an unfair contract cannot be enforced?). If John Lewis subcontracted to a 3rd party to do work, and they fluffed up, I'd expect John Lewis to make good, not to have to chase their 3rd party to court... I'm torn on where to go, part of me says just take the £500 and start work elsewhere, but with the state of the silicon and flooring, and also the potential affect on a small claims court against the original fitter of accepting this £500 , I'm not even sure I should; or that I should have to. Anyone experienced similar, or has advice?
  2. Not received my award notice yet but seen a big chunk of money of which theTC office owes me in the bank today so hopefully it has now been resolved. After complaints I made and letters from the tax office saying I owe over£2000 and then confirming with the tax credits advisors that I do not and them admitting it was their mistake I don't know why it took this long to sort out. What took the biscuit was a final payment demand describing I had to payback this amount by 6th September. It seemed it was not until I got in contact with DMTC and them checking their system don't know why I was sent in their direction and made a note on end in fact I was indeed owed money to me. From then onwards the tax credits advisors attitude seemed to have changed and seemed to be in my favour. Strange. I can say now that I am pleased I took notes of my phone calls and sent my information in a nice reply with the overpayment form. A page long lol. I do have a question that this experience has brought up is now that as this was going on my claim was stopped and I am thinking when I do finally stop claiming for tax credits I am right in thinking I don't pay any of this back? this has got me a bit worried.
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