On 6th January 2012 I accidentally sent a £1400 payment to my credit card account instead of paying someone on my list of payments from my current account, the credit card one was underneath the person I wanted to pay.
When I realised my mistake I called the bank (all accounts with the same bank)
They said they would send the payment back to my current account, however ever since then I have been hit with balance transfer interest, and the BT balance has been constantly growing ever since, as has the interest on the "transfer balance"
Something else which doesn't make sense is the BT interest is stated as 1.873% yet even with my card balance consistently dropping every month sometimes the interest has been higher than the previous month, I rejected a proposed interest rate rise and was offered the chance to close the account pay the balance off at the previous rate which I accepted, so my interest rate should never change now, I don't see how the interest can change so much on a solid rate, it doesn't appear to follow my balance. With the balance transfer interest the rate has never changed from 1.873 however there seems to be no sense to the amounts compared to the balance, sometimes its higher than previous month and sometimes lower
The "balance transfer" has risen every single month the amount was originally £1400 and now the transfer balance is £2017.22 with over £550 already paid in balance transfer interest and the transfer outstanding balance has risen to £2017.22 that's over £1000 more than the amount that they put back to my account.
I was never at any point told that this would happen, I was told that they would transfer the amount I had occidentally sent to my card back to my current account, both accounts are with Santy.
Can someone please help as I cant get my head around this, is does not make any sense.