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Showing results for tags 'sofaworks'.
Hi there, Today, I have received an answer back from the Furniture Ombudsman and my claim against Sofaworks was not upheld, which obviously is very disappointing. I am now left with a 2-seater sofa and a footstool which I hardly use as such. I have taken up to have one cushion on the floor (as then it doesn't sag as much as when it is on the sofa springs - the floor providing a harder and more supportive base) and leave the other cushion to provide lower back support. Imagine!!!! Hence, don't really have any use for the footstool. Anyway, I am uncertain as to how the Ombudsman c
I ordered a Three Piece Suite from Sofaworks Thurrock Essex on 29/12/2013 to be delivered in approx 16 weeks from the date. I paid the first Deposit of £100.00 on 29/12/2013 + another £200.00 on this same day. On the 28/12/2014 I paid the Full Remaining Payment of £1.641.95. The suite was delivered on 11/03/2014. Within 2 weeks there was a problem with a cushion on the 3 seater Settee and I attempted to contact the Company and eventually got through to express my concern after such a short space of time! On 16/04/2014 a man came and looked at the problem stating that he