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Found 9 results

  1. Hi, Hoping for some advice. Sorry for the long winded explanation. I have had some sofas delivered to me last week, 23rd May 2018 from Sofology. Two days into having the sofas we noticed, 25th May, one of the recliners was wonky and has not been aligned correctly so I sent Sofology an email with photos asking them to correct this. I received an email telling me I will be contacted within the next week for a service visit. Three days in, 26th May, I now notice a gathering of material on where I sit and the back supporting cusions. I sent an email to Sofo
  2. We purchased 2 Supreme leather sofas from DFS in November 2016, and within 12 months the painted coating on the leather had removed from several areas at the seams, mostly on the side of the seats which are seldom used or areas that do not come into contact with the person sitting on them. We reported the problem to DFS and they sent out a DFS manager whom cleaned the areas and repainted them with touch up paint. The workmanship was very poor, the colour of the paint was not the same shade and the repair lasted no more than 5 weeks before it had worn off. The problem with the painted coati
  3. Hi I have the same problem with Argos, bought Hart of House Salsbury tan sofas, 100% "top"quality italian leather, delivered in december 2015, so only 15 months old. One of them blistered and peeled off on back rest, They sent castelan and told me that report proves that it is not manufacturing fault, I asked them to explain what the test was and this is what they said : " In simple terms, a rub test is the application of heat on the fabric (in this case leather), to check the prominence of natural oils (headoil) in the fabric/material. The lack of these oil can ca
  4. Hi not sure if this in the correct place, but hopefully it's ok. We purchased 2 sofa's from the Sofagroup, also known as Oakfurniturewarehouse on eBay 8 months ago that we have issues with. After 5 months the seams started to become frayed and ripped along the tops of both sofas. We was also convinced that the sofas weren't 100% real leather sofas as described on the listing as they now advertise the exact sofas on their Facebook page stating its part Faux leather. We contacted the retailer who said we had to pay for the repairs to the sofas and said we were wrong a
  5. Hiya and thanks for reading. I have just bought a couple of sofas from a guy advertising new sofas on gumtree. He's got loads of adverts for many kinds of settee's, chairs etc for immediate delivery in England. I rang the mobile number but no answers and then he rang me back but on a private number. We spoke about the sofas and I said I liked the sofa which was advertised. He said that the sofa would be delivered but if it was not suitable or did not match the description I didn't have to pay anything( cash on delivery) I took delivery on the 3rd January 2016 and
  6. The Sofas were delivered in October2012, we paid extra for the foam upgrade on both the sofas.(3 and 2) the salesperson in the shop told us they would be 'like this' and showed us another FIRM cushion, except they are not like that they are worse and have not even been sat on more than 3 or 4 times. infact they feel as though they are fibre filled or worse. they sink right in when you sit on them and honestly at the time we were both working out all day and most of evening, so did not sit much on the sofas at all!! paid £1700 in total. i wrote to CSL and complained , etc a technic
  7. Hi, I need help, I'm not getting anywhere with CSL or the Furniture Ombudsman. I bought 2 sofas from CSL on 21st August 2012. They were delivered on 3rd September. Upon the delivery, we've noticed one of the sofas already had marks on the seating cushions. It felt saggy, you could not sit comfortably on it, so after a few days we've reported the case to CSL's customer service. They sent out a "Technician" who took a look at the cushions, and I told him that I had been round all of the different retailers trying out furniture and when I found these sofas in CSL they seemed perfect an
  8. I recently purchased 2 new leather 3 seater sofas from a local retailer (not a chain) whom I have used in the past. When they were delivered, I noticed they were a lot lighter than my old Multiyork 3 seaters that I was disposing of after 12 years of excellent service. Yesterday, as I got up from one of the sofas I noticed a strange noise from the arm. Its hard to describe, but it similair to the noise you would get by pressing down on a folded sheet of semi rigid plastic making a twanging sound as it deforms and then springs back to shape. I also noticed that the arm itself was quite
  9. I arrived home from work tonight to find our new £900 sofa was in fact half of the one we ordered, and half of another one, as well as a two person footstool. This only became apparent when my wife unwrapped it. She phoned them straight away and they said they could only replace / collect next Monday (6 days away). I phoned to complain and they said the earliest they could collect would still be Monday. I do not have the room for this mismatch in my house and with an 11 month old baby its dangerous. Also, their returns policy on the website states that goods to be returned must not be use
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