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  1. Im looking for advice on what i can do next as im lost and just going round in circles. In october we noticed that for a £20.00 Sim only deal with vodafone the bills were coming in considerably high and occured a few bank charges because of this, We then proceeded to ask Vodafone to supply a full itemised bill so this could be investigated. It turns out that 3 x £30 were been taken from the account per month from September 2015 to December 2015 by a company using premium rate messages by the name of MiraGames. We began to query this with vodafone and was promised a full investigation would go ahead. So over the coming weeks we called & called with many mixed responses. Some would say they were passing it to a more senior manager, Some were saying its tough its your own fault. We then finally got a response in January to say they would offer us £100 back of the £360 we were owed. I stated that i will not be accepting anything less than the FULL amount as this was no fault of ours and we had never opted into any subscription service nor did we know this company. So then we were told to contact payphoneplus, In which we did but again just taken round in circles with the whole thing - Receiving this email quoted as a final reply; by this point it gets very frustrating. we then went on to contact the ombudsman who deals with vodafone, Only to be told they cannot deal with this matter. What do i do? How do i go about getting back this money? Ive posted on Miragame forum, Ive emailed them , ive emailed payphoneplus and ive contacted the ombudsman but nobody seems to want to help. I refuse to give up, I do not wish to lose £360 of my hard earned money and do not believe they should be able to just ignore me as such. When i 1st placed my claim i was assured by a couple of advisors i would receive a full refund. Please help me if you can Thanks
  2. Well I had a very thoughtful call today from a nice man called Geraint - and he was a junior adviser for a company called U Legal which I had never heard of before but he directed me to the Ministry of Justice website and I found their entry there - https://www.claimsregulation.gov.uk/details.aspx/30643/Scarlet_Marketing_Services_Ltd/?search=simple&business=&authID=crm30643&sector=-1&county=-1&status=-1 … although he didn't mention anything about them being investigated by the MOJ – even though it was written at the bottom of their entry "Scarlet Marketing Services Ltd is being investigated by the Claims Management Regulator under Regulation 35 of the Compensation (Claims Management Services) Regulations 2006" , but I decided not to refer to it because I didn't want to embarrass him – he seemed like such a nice man. But of course he was only a junior adviser and he kept on talking about the senior claims adviser and so eventually I was put through to her and her name was Carly but in fact she told me there was an E in the name and in fact it was Carley. It's always embarrassing when you spell somebody's name isn't it? Anyway, the call started with simply an automated announcement telling me about some PPI money that might be due and telling me to press number five if I was interested. I have a feeling that this is called a "broadcast" telephone message. It's funny really because I thought that I noticed on the claims management regulator website that that broadcast telephone calls were not allowed – but maybe I got it wrong. Also, through the call they kept referring to the fact that I was on an "opt in" list. I kept on saying that I didn't think I was and I could never remember opting into anything but they said that I was on the list and that's why they phone me. They kept on repeating this a lot – opt in – opt in – opt in. They also told me that Lloyds bank was the worst offender of all the PPI mis-selling companies. I have to say that this gave me some confidence because I'm sure that it is probably true and it made me want to trust them – but not quite. They told me that Lloyds had been fined £33 billion for PPI mis-selling - but when I queried this, he said that in fact they had set aside £33 billion to repay PPI mis-selling claims. I was astonished. That is a huge amount of money. They also said that they got much better results in much quicker than the ombudsman. That amazed me as well because I thought that somewhere in the claims regulator guidelines, that they were not allowed to say this. Maybe I got that wrong too. Also, they said something about my claim going to their legal team. One thing that puzzled me though was that I kept on asking them how much it would all cost and they seem very reluctant to give any answers on that until I asked so many times that Geraint put me through to Carley, the senior claims adviser and she gradually gave me the information – but after a lot of questions. They really didn't seem to be very clear either about what would happen if eventually it got so long that I wanted to part company with them. She seemed to be saying that that wasn't possible. Luckily, I recorded the whole thing. U_Legal PPI_Cold_call.mp3 If you feel that you can listen to 34 minutes of the conversation, then maybe you might be able to tell me if you think they broke any of the rules which are displayed on the claim regulator's website - https://www.gov.uk/guidance/claims-management-company-regulations-guidance-and-legislation A copy of this recording is being sent to the Ministry of Justice so that they can take it into account during their investigation – and hopefully exonerate U Legal and those nice people Gerald and Carly whoops Carley sorry. ----------------------------------------------------------------------------------------------------------------------------------------------- By the way, this call was recorded on a Samsung mobile telephone using the Automatic Call Recorder app from the Google play store which is available for free. https://play.google.com/store/apps/details?id=com.appstar.callrecorderpro&hl=en the sound quality was excellent although there was a slight imbalance on the two sides of the conversation. It was processed slightly using Adobe Audition to normalise both sides and also to reduce the volume slightly. However, the recording was perfectly good as it was without any processing and you could hear both sides perfectly. We give lots of advice on this forum about recording your calls. You should always record your calls. If you receive calls on your android mobile phone then you should install an automatic call recorder so that you never have to think about it. You should always record your calls. You will never regret it if you do. If you don't record your calls, then you will regret it. Sooner or later you will regret it. Whoops
  3. Finally got sick of the "best day to pay" messages sent the "stop" message which is given in the text message. This was done last weekend today, low and behold, another message comes through! I will be making a formal complaint to the Information Commissioners Office regarding the fact they have breached the request to stop messages. I've attached the screenshots of the stop request and message received in breach of the request. Will be interesting to see what Brighthouse say about this as it's a complaint they won't be able to handle, only respond to as the ICO will be involved. Brighthouse reps ... attempt to defend this breach!
  4. ...Are they legit or has someone got access to private information and is using it? I did have a text when I applied for JSA but I have been on ESA a few weeks now and never got anything until a few minutes ago which is strange unless the system had a fault and the message was delayed. It basically said: "Your ESA has been awarded. We will confirm this by letter. We need fit notes/medical certificates in order to pay you"
  5. hi all, I'm getting texts from collectica for someone who used to reside at my address, but hasn't been for about two months now, long story short i don't talk to him anymore and i have no idea what this is for. I telephoned Collectica and they told me to get my address taken off their system i needed to provide a council tax bill. Do i have to give them a copy of my council tax bill ?
  6. Morning everyone, Not sure if this is the correct forum, but I've just been scammed. I received a large number of unsolicited texts on a rarely used mobile from 60699 (Zamano PLC) based in Dublin. I noticed about £35 extra on a usually very small monthly bill. Orange, my service provider were completely useless and downright uncoperative. I have complained to Zamano but received the usual bland response. Any ideas on which regulator I should contact, or indeed anything else would be most welcome.
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