Showing results for tags 'sleep to live'.
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I bought a Sleep to Live Mattress 3 years back. Initially it was ok but then it started to sag in the middle while sleeping. We wake up every morning with a backache! The bed cost us £1100 after a £300 discount. We complained to Bensons and they sent across a person to have a look. He measured the sag using a piece of thread and two small weights and stated that the bed sags only 6% and upto 25% is allowed for a bed of this age! I called up customer services at Bensons and clarified this and they reiterated the same!!! Besides this, the person used his hands to push the bed down and state that there is not much sag. My problems are as follows 1. Should Benson not take into account the weight of people lying on it when measuring the sag? 2. For such expensive mattresses above £1000, is there no protection or guarantee for customer satisfaction? I find it strange that Bensons has no mechanism to measure sag but to use a thread and then use bare hands to push down the mattress. All the way, I found the person who came to inspect justifying that the bed was correct with no care to resolve the issue or try and understand the customer problem. I am thinking of approaching the Furniture Ombudsman but if the same measure is used and the 6% sag is stated, then would it be a total waste of effort? I want some practical advise here. Thanks in advance.
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