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Found 5 results

  1. A former Oxford professor has criticised a car rental firm for charging him a 'Brexit tax' when he returned his vehicle, even though Britain has not left the European Union yet. Lord John Krebs, a zoologist, questioned the addition of £2.19 to his bill when he dropped his rental car back to Avis in Marseilles airport. He said he was told the charge was a 'Brexit tax', because Britain voted to leave the EU. Lord Krebs, now President of the British Science Association, refused to pay the 'tax'. Read more: http://www.dailymail.co.uk/news/article-3759287/Car-rental-firm-slammed-imposing-2-Brexit-tax-haven-t-left-EU-yet.html#ixzz4Iif9AUvH
  2. Heard of slamming? I hadn't until this morning when I found that my number had changed and my Broadband doesn't work any more. Turns out that my phone contact has been taken over by a new provider - and no one knows who it is!! It is a nightmare trying to sort it out and when the service eventually goes back to BT, there may have to be a new number etc etc etc. Anyone know about this stuff? I called OffCom. It will take them 4 days to find out who the new provider is
  3. So - back in 2009, I signed up with EDF for my electricity, got the supply confirmed. A week or so later, I got notice that I was being transferred to Scottish Power. I've got no idea how this happened - might well have been from slightly iffy comparison sites, but no matter. I registered this as an erroneous transfer, and got confirmation within a few days that I was going back to EDF. Unfortunately, and I can't remember exactly why, the actual process of shifting me back to EDF took about 3 months. Now I was going under the assumption that, as under the Erroneous Transfer Customer Charter, my billing would be continuous with EDF and I'd just settle up with them. Being on a quarterly billing cycle, I wasn't concerned at not having a bill from EDF in this period. I assumed that the Scottish Power bills would be automatically cancelled. Now, checking my credit record three years later, it turns out Scottish Power claim they're owed £96, and have stuck a default on my file. I wrote to them nicely asking to remove it (and offering to pay anything legitimately outstanding) but needless to say they have refused to delete the default. The customer service rep answering my letter completely ignored the issue of the fact my account had been slammed. I think this is pretty appalling. The default is going to cost me far, far more than a poxy £96. I would have paid it at the time, if I'd have thought they were entitled to the money. Now they're trying to dodge their responsibility for their dodgy practices in signing up customers, and refusing to follow their own industry guidelines in putting things right. Anyone got any suggestions on how to proceed? Not looking for compensation, I'll even pay them. Just want to get shot of an inaccurate default. Cheers!
  4. Payday lender Wonga has been ordered to change its practices after the Office of Fair Trading found it had wrongly accused customers of committing fraud in debt collection letters . The regulator has reprimanded Wonga because of letters and phone calls where Wonga wrongly accused customers of committing fraud and threatened police action. Wonga staff told some customers who worked in the public or financial sectors that they had to pay, or else would break terms in the contract of employment. Read more: http://www.dailymail.co.uk/money/cardsloans/article-2148068/Wonga-slammed-wrongly-accusing-debtors-fraud-threatening-police-action-collect-debts.html#ixzz1vdLbLjn1
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