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  1. Hello Friends, I bought my Skoda car in June-2015 and it had an extended warranty on it. I made claim on that warranty Skoda did not honor it saying that by time my car arrived for inspection the extended warranty had run out. I came to know yesterday that there is an insurance policy "Skoda Ensurance" on my car active till Sept-2018, which comes by default and for free from Skoda. I also came to know that the claims I had tried making under the extended warranty could have been covered by Skoda Ensurance as well. Now my question is, if I was not fully aware of Skoda Ensurance, which comes by default for three years since purchase, shouldn't the Skoda team have noticed this and covered my claims. Is it necessary for me to list out the policy under which I should have put the claim? Thanks
  2. My Skoda Fabia (08), which has been regularly serviced (for the two years before I owned it and the two years I have owned it) recently broke down on the M1 (had been running fine until then). My local garage recovered it for me and diagnosed a failure of the oil pump. It needs thousands of pounds of work to it (which I simply don't have). Skoda are saying that they are not responsible for it and are not obliged to offer any good will gesture as I have not had it serviced with them (although I have owned previous Skodas which works in my favour apparently). Can anyone advise if they have had a similar problem and if they had any luck getting Skoda to admit any liability?
  3. Hello Friends, Skoda refused my claim saying that my car has run out of warranty. I made the claim on 25-April and my warranty was valid till 07-May but they said that since they can't get an appointment by 07-May, they refused. When I pressed they gave me an appointment for 03-May but I could not make it because I was not well. Then they gave me an appointment for 09-June but when I went to the service center on 09-June, there they refused saying that warranty has run out. Is that valid? I sent them a letter before action today. If they don't agree within 14 days, I plan to raise MCOL for £300.00. Can you guys please tell me if they are correct in refusing my claim.
  4. To cut a long story short there appear to be hundreds of examples online in various forums of VAG/Audi oil pump failures - balancer shaft smoothing on end causing pump to fail and any number of other engine issues as a result - and unfortunately I've had a similar experience. I'm simply wondering if anyone has taken out a court case/small claims against either VW/Audi/Skoda - depending on the model of car you had where you experienced a similar failure causing expensive to repair damage to engine etc as a result - and on what grounds. Also more to the point were you successful in your claim? Due to a second oil pump failure - after paying £1800 to replace oil pump and blown turbo which resulted from original oil pump failure - I'm pretty much looking at writing vehicle off as scrap but now considering whether it would be worthwhile trying to recover original £1800 spent repairing first oil pump failure which was subject of a technical bulletin to dealers from VW group but never subject to a recall. From what I can gather online - posts from people more mechanically minded than myself - the oil pump should last the life of the engine and in these instances have been failing due to poor design/engineering. That being the case I'm wondering if there's the potential for me to make a claim in small claims court bearing in mind I've never given the dealer I purchased the car from or Skoda the opportunity to rectify matters in the first instance. In my own defence that was because nowhere have I been able to find anyone who got anywhere with them other than perhaps a token goodwill discount off dealer repair costs. That being the case I had the work carried out myself by an independent VW master technician. I'm really interested therefore in if anyone out there reading this has had a similar experience and decided to go to court by way of obtaining a remedy and if so was the claim against the dealer, manufacturer or both? Thanks
  5. I purchased a new Skoda Citigo from a franchise dealer at the beginning of March this year. Three weeks ago the gears would not engage, I took a video of the concern. After waggling the lever about a bit, it released and I returned the car to the dealer. Under the warrenty they changed the gearbox free of charge although I had to pay £12 per day to eliminate a £1,500 excess of the insurance for the courtesy car. The gear lever jammed again. I again took the video and again returned the car to the dealer. They kept the car for two days and have said that they cannot find a problem and they want me to collect the car. They are suggesting that, as I have car breakdown cover, I use the car until the fault occurs again and then get the breakdown company to deliver it back to the franchise. I am not happy about this as: Firstly - my wife uses this car to transport our two young children to various activities and I dont want them stuck somewhere, Also, what if the fault is gearbox and the gears seize whilst driving? Besides the seriousness of this, would I be insured driving a car knowing that it has a gearbox problem? What are my rights please? Where do I go from here? If I refuse to collect the car my wife will have serious transport issues as this time we do not have the courtesy car as there was not one available!. We bought a new car for reliability.
  6. Hi Folks, I bought brand new (built for me to my specification) a Skoda Fabia VRS, which I ordered in November 2010 and took delivery of in May 2011. Since then it has spent 13% of its life undergoing repairs for the following: Replaced three wheels due to corrosion Replaced front and rear skoda badges due to corrosion replaced all four wheel badges due to corrosion Engine oil breather modification to deal with high oil consumption (used at least 1L per 1000 miles) Replaced clutches on the DSG auto gearbox due to failure Gearbox software update to deal with poor gear change Replaced all four wheel badges again due to corrosion Replaced interior trim under steering wheel after it fell off and wouldn't fit back on Replaced driver's door card as a result of untraceable rattling Things still wrong with it: All sorts of interior rattles and squeaks I've lost the will to fix DSG gearbox still shows signs of not being quite right The replaced wheels are already showing signs of corrosion (less than 15K miles on them). The car has now covered 30K miles from new, has once completely lost drive on the motorway nearly resulting in a serious collision and once bogged down on a roundabout also almost resulting in a side-on impact. Following several letters, Skoda UK have: Claimed to have sent me £170 as a "good will" payment to cover the cost of oil I've paid for, and the cost of travel to/from my dealers 10 miles away (well over 10 visits now) Offered (so far) £1500 towards a new Skoda The £170 (which was now a few weeks ago) has disappeared into a black hole. I'm trying not to labour that point with them as I'm more interested in whether they'll make good on their promise of "trying to get me into another Skoda". Given the dangerous nature of the gearbox faults I've experienced we've completely lost faith with the thing, and while Skoda appear to be willing to "try to get me into another Skoda", the reality is that because of my bad back and the high mileages I do, there are very few cars that suit unless I buy new and specify some options (specifically heated seats or my back seizes up in winter, and a car with very comfortable or sculpted seats). So basically where I am with them is that they've offered £1500, and I'm left having to buy a new car with the above options, which requires me to put in another £3600 from my own pocket. This is after just two years of motoring. My question to you good people is: Does this seem right/fair to you? Or do I have a case to just "reject" the car and ask for my money back? At no point have Skoda offered to do any of the things I'd expect them to: Apologise Offer to thoroughly investigate the gearbox faults or replace the gearbox entirely to put my mind at ease (after I explained to them that it has twice tried to kill me, and my wife now won't drive the car at all, and certainly not with our two-year-old in the back) discuss DSG gearbox issues in general, the quality of their engineering or quality control processes (after a very long letter I wrote them about the quality of their workmanship). respond to my comments about the fact that Volkswagen Group (Skoda's parent company) have been forced to offer 10 year warranties in both China and the USA over almost identical DSG gearbox issues in those countries (after I've made it clear that I don't appreciate feeling forced to sell my car (and suffer depreciation of £6K) after two years just because they seem unable to produce a gearbox that works) I look forward to your responses as I'm in a real muddle and don't know whether I should just bite the bullet and pay the £3500 it would take to put me into another Skoda that suits my needs, whether I should reject their offer entirely, suffer the £6K depreciation and buy something non-Skoda, or fight them for my money back (or at least a larger 'good will' payment). Worth saying, I've now been in discussion with them for well over a month (approaching two months), and they've raised their initial offer of £1000 to £1500. Thanks Louis
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