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Found 21 results

  1. 'm having an ongoing fault with o2 in that the mast is down! I first reported this issue on the 5th October. Since then, I've had further updates on ; 12th October 18th October 25th October 1st November 14th November 28th November 12th December 10th January 23rd January All these updates state that they are still looking into the issue and will be in touch soon. I was told to get back in touch today for an update and it's now going to be continuing for an unspecified amount of time I have had my airtime credited for this month however complaints are unwilling
  2. The Issue One of the neighbouring offices at my place of work has recently added an EE signal booster box to their office, which effectively acts as a 3G mast which then routes all calls though their internet connection. You can't opt in or opt out to this like on Vodafone or other networks, if someone has one on EE, your EE phone will simply use that connection when in range. I used to get a moderate 4G signal in my office without any call quality issues, but now my phone has a full 3G signal instead. Their internet connection is terrible and my mobile internet often cuts off and ca
  3. Hi I have had a Sky subscription for the last 5 years and just recently I am experiencing some satellite signal issues on certain channels. The picture just glitches and I receive an error message stating 'no satellite signal received.' When checking the signal strength and signal quality in my sky settings, the bar is virtually at zero. I have contacted Sky about this and they have notified me that I will need to pay £30 for an engineer to come out because my box is out of warranty. I advised the customer services that it has nothing to do with the box and it is clear
  4. Need some advice here as I have ran out of ideas. I am 11 months into a 24 month contract with O2, About 2 months ago my signal at home has gone from being average to non existent. I let this run for about a month until I contacted O2, the time I contacted O2 they happened to be doing work in my area, I explained this has been an on going thing not a 1 day event, they wouldn't listen and put it down to this work being done. I contacted them several times over a week and got the same reply. I then contacted the CEO, they called me straight away in fairness and said the same thing.
  5. Been having problems with Vodafone all year - they just get worse and worse! I called in Feb to report poor network coverage. They assured me it was just 4G upgrades and would be over soon. They promised that once the maintenance was finished they would refund my monthly tariff, back dated to when the problems started. In March, I was still having problems (ironically even the call to complain failed from my mobile as I had no signal!). Same story but conveniently they had no record of my previous call and compensation promise. However they offered £15 goodwill and a months tariff. Pretty
  6. Hi there, I would appreciate help and advice on the following matter (please see below). For over three months now, I have lost signal at my work place. I am unable to receive or make calls from my mobile phone. This is not only frustrating but is very disruptive. This problem with the loss of signal has only occurred recently as I used to get full signal on my mobile phone for the last 7 years that I have worked here. I have now phoned many times and have also written a formal complaint letter to Vodafone. To summarise, Vodafone has confirmed that they are having i
  7. Hi all, new(ish) to the forum so apologies if there are stickies I've not had time to read. This is quite a long one but basically EE (obviously including T-Mobile and Orange) in my area (Ilfracombe, North Devon) have had ongoing problems with rubbishy signal since mid June. That's issue #1. Issue #2 is that a few months back my account was erroneously changed from my rolling SIM-only contract to PAYG (apparently they had a call from "me" then they admitted it was someone else and the details had been entered onto the wrong account) wishing to change from contract to PAYG. Also the accoun
  8. Hi everyone I have had a Vodafone contract for 17 months now and for the past 2 and a half months I have had little to no signal. Ive been ringing every couple of days but unfortunately its getting to a point where I feel im being fobbed off. I just recently began adoption proceedings and I have missed calls from social workers. Im paying 29 a month for a useless machine. I would owe hundreds if I cancelled my contract and went to 02 and I just need advice
  9. Hi guys, I joined Vodafone Friday last week and I have started to experience signal issues. This varies from receiving 'No Service' to trying to use the 3G service which is excruciatingly slow and then stops working altogether after a few minutes of use. Another phone I have which is on the 3 network works fine. I was wondering if it would be possible to have my contract cancelled as I am still in the cooling off period? Hopefully I can grab the attention of the VF forum team. Thanks in advance, Tom
  10. Approx 2 weeks ago I took out a 24 month contract with Vodafone via The Carphone Warehouse, along with a LG G2 handset, having previously had a Virgin Media 24 month contract. Since starting the contract (incidentally, my partner also took an identical contract and phone, with Vodafone and has the same issues as myself), the signal has dropped off, to the point that it is impossible to make calls using the 3g service, and Vodafone can only suggest we stick to using a 2g service. Having spoken to CPW, who were unwilling to help and pointed us to Vodafone, we have been, for the past 3 days, fo
  11. This is a letter i have drafted to some managers at orange and was wondering what else i could add as its getting beyond a joke now......thanks in advance Dear Sir I have been a orange customer for many years now and for the past few years I have put up with very poor reception in my house,It has come to the point that I have to write to you as the situation has become worse over the last year and a half. I had been in contact with your customer services A few years ago regarding the situation and was told "There's nothing we can do It's a bad area for signals",So i just left it at that bu
  12. Hey guys, I am with Vodafone and have been for a while, I have 3 contracts in my name at the moment with them and my partner has one. since my first contract, I have always gotten very poor signal in my house and the same with my partner. I keep ringing and ringing to try and get it sorted, ideally I want a signal box but I DON'T want to pay for it, I am paying them £37 a month x3 for contracts that I can't use the majority of the time. They keep taking me though "test," and they have never got me anywhere. They fob me off with the whole "there are works goin
  13. When I first purchased a phone with Vodafone I honestly couldn't have been happier however about three months ago my partner was driving me home when all of a sudden at the end of my street I lost signal. Ignoring this and figuring this would get be temporary I got home and this continued for a further three hours. This was the point at which I rang technical support who got me to do the usual taking out my battery changing my network to no avail he then checked and told me there was a planned outage and that it would in fact be okay tomorrow. This is where
  14. Hi looking for some assistance. I have been with O2 for quite some time and have had no issues until returning from holiday at the end of July and noticed I had no signal whatsoever at home. My wife has a Virgin contract and it works perfectly, my mother-in-law has a Vodafone and again it works fine. I called O2 who said it may be a SIM card fault, telephone fault, my fault, weather etc etc blah blah. These were all discounted. An O2 engineer was outside my home the next day and he confirmed that there was a 'technical issue' in my area. For the past 2 months I have been receiving a
  15. Over a year ago I renewed my contract with vodafone, a loyal vodafone customer. Then just over a month later I moved home just a couple of miles away ... Since the move I have had over a year worth of no signal around where I live! I have no signal in the house or outside my house, no improvement with a signal booster, delayed voicemail messages, internet problems, not been able to send texts, and delayed texts from other senders. Numerous calls to vodafone and following the advice each time has left me no better off, and out of pocket to boot!... I'll take it from last september wh
  16. Hi guys. I have a contract with T-mobile, but have not had a signal for a week, Ive asked them to cancel the contract under the supply of goods act, but have been told no, must pay £192 to leave. we need more time, and mobile phones should not be used in one place. any advice would be great. cheers.
  17. I'm seriously hacked off with Vodafone. For the last 2 months or so I've had no signal at all while at home which has led me to missing calls and texts. As I run a business from home alongside my full time employment this is a major hassle. I called Vodafone to report the problem and was told to switch my phone to 2G as there was a known problem with the 3G knocking out the signal. I was told this would be a short term solution until the 3G issue was resolved. After a few days of still suffering this issue I went onto the Vodafone eForum and posted on there about the problem. I compl
  18. Hey guys, I have an ongoing problem with O2 where the data speed within approx 3 miles of my home post code has all but stopped, everything was running fine for about 5 months until 6 weeks ago when the problems started rearing their ugly little head. Number calls and complaint emails to O2 have solved nothing and left me very frustrated, the last communication I had with them went along the line of "there is nothing that we can do and we wont give you a dead lock letter as we have 8 weeks to investigate the problem even though we don't think there s a problem" What can I do?
  19. Hi, I'm hoping Lee picks this up. Got some issues with my account. I've spent nearly an hour and a half on the phone in three separate phone calls. Basically I setup an account and had no signal so in the first 7 days the only way vodafone secured my business was by providing me with a Sure Signal 2. I was happy with this till recently when i'm planning to move to London. Basically its the same old issues with signal. I sent it to my friend who lives next door to the property im planning on moving into. I had to deregister it from my account so he can trial it and send me it
  20. I took out a 24 month contract this time last year. I moved into my new house a couple of months ago and most of the time there is no signal whatsoever. I have to go up into the attic just to get one bar, and even that fluctuates. There is also no signal at my parent's house. What are my rights? Am I able to end the contract early? Thanks.
  21. Hi, I've been with Vodafone for the past 10 years and up until the last 4 months I have had 5 phone contracts with them for myself, my wife and my 3 children. Over the last year I have had very poor reception and struggled to get a signal for phone calls or the internet on all hand sets. I have phoned Vodafone and complained on numerous occasions but have been fobbed off with trying different settings and I been passed around from pillar to post. I have spent hours on the phone talking to vodafone and its feels like I'm banging my head against the wall. I was told that from January Vodafone
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