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I signed up to Easy Gym on 20th of March this year. Then on the 17th of April, they sent an email out to everyone to say the showers are going to be refurbished starting the next day without giving a completion date. I haven't been to the gym since as we don't have showers in the office, and I can only go in the mornings to the gym. I am client facing so defiantly not a good idea to spend an hour at the gym, without washing. I have canceled my membership, as of this morning, but they are refusing to refund for the time I haven't been able to use the gym. Do I have a case for a refund since the gym is advertised as with shower facilities, but haven't provided them. They told me I am still free to use everything else in the gym so they won't refund. 20 March 2015: Signed up 17 April 2015: Easy Gym sent email to say showers going to be refurbished 18 April 2015: Showers out of action 24 April 2015: "Unfortunately we have discovered that this is a much bigger job than anticipated" 13 May 2015: I sent an email to ask about the refurbishment. 20 May 2015: Reply "Due to reasons outside our control we are currently unable to specify a date in which the works will be completed." 03 June 2015: "we were forced to shut down the showers by the landlord over alleged leaks. " 04 June 2015: Emailed requesting my account to be closed, my email was ignored. 08 June 2015: "We are writing to give you an update on our male shower room refurbishment. We have now received approval to continue our work and all being well, the new shower block will reopen on Monday 15th June. " 08 June 2015: Reminded them about my previous email, Also emailed another department about my closure request. 09 June 2015: They closed the account, but won't refund me.
I am fuming .. Three years ago I had a Triton Safeguard t100 care shower fitted into my disabled sons wet room .. With the recent hot weather he came to turn the temperature handle, and it did not work .. I got an electrician to remove the front cover and check why ... a very small ( about as big as a five pence) plastic splined 'D' shaped plastic part had split .. he said contact Triton .. get the part and he will fit it.. So .. I have just phoned Triton .. "Oh sorry we cannot supply that part .. you will have to buy the complete valve for ........................ £109 ..!! ... or, you can book an engineer who will come out and fix the shower for £98 ...!! To me this diddy plastic part is a separate 'consumer' part .. it is not part of .. or physically fitted to the control lever .. or the valve .. Just a typical greedy supplier who think they have us consumers 'over a barrel'