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Found 10 results

  1. https://cdn.ampproject.org/c/www.bbc.co.uk/news/amp/38688757
  2. https://cdn.ampproject.org/c/www.bbc.co.uk/news/amp/38688757
  3. Hey Folks Mystery Shoppers will shortly be introduced at the restaurant I work in, They will be filming the server covertly, whilst we know this will happen we obviously don't know when. I've looked around online but most conversations veer off into CCTV territory....not quite the same...can we refuse to allow this? My interpretation of the DPA would be that this is excessive for what it's being used for....I've also seen that they can't replay the video without permission or an exhibition license? Whilst the server is being covertly filmed, I would assume the whole meal is filmed, so what would the implications be for other servers eg those bringing you your food and indeed other customers who will surely be caught in the filming process... Any advice appreciated!
  4. Energy companies have drawn up a list of pledges aimed at helping customers to shop around for the best deal. Energy UK, which represents the major suppliers, has launched its Energy Switch Guarantee - to make it easier for customers to know how to switch. The switching commitments are: Your supply won't be disrupted. Switching is free. Switching will take no more than 21 days from the date your new provider receives your application. Your new provider won't need to visit your home to complete the switch (unless you agree otherwise). Your new provider arranges the switch, including contacting your current provider. Your new supplier will send you details of your new supply agreement for you to check. You'll have 14 days to change your mind. Your new and current providers will work together to ensure you're not charged twice for the same energy. If there are any problems with the switch, your new provider will contact you as soon as possible and will be responsible for resolving problems. Your current provider will send you your final bill no later than six weeks after the switch. If your current provider owes you money, it will refund you no later than 14 days after sending you the final bill. http://www.bbc.co.uk/news/business-36501605
  5. Since 8-8-2013 I have been in a constant battle with chesterfield borough council over the actions of council employed security guards in the council run shopping centre on this day. My disabled partner and special needs son had gone into poundland and on-going to the checkout to pay for their items they were confronted by a security guard who demanded to search their bags. They refused and went on their way, however they had only gone a few yards from poundland when my son was set upon bythe guard who had come up behind him grabbing him by the arm and then by the neck and dragging him backwards down the shopping centre back into poundland where he was held in the front of the shop while all the time being taunted by the guard stating in a loud voice that he was a shoplifter and a thief, my son had asked the guard to identify himself and he refused. During this time my son had tried to get away to go to his mother and he was attacked again and dragged around by his lapels. This abuse went on for around 20 mins until the police arrived. My son was then subjected to a stop search which proved he had done nothing wrong, he reported to the police that he had been assaulted by the guard and they took no action. The police did instruct my son to not to go and wait outside the shop for another guard to come and speak to him, my son thought this was so the guards could come and explain their actions, however when the guards manager arrived he handed my son a six month ban from the shopping centre, an act which i consider was out of spite and vengeance for being innocent. During this time my partner who had witnessed the attack on her son decided to go into the library which is next to the shopping centre and go downstairs to use the public phone to ring me as she entered the lift she saw a guard go running downstairs, on exiting the lift she was immediately set upon by one of two guards, who forcibly grabbed her and forced her into an alcove (so it would be out of view of the cctv camera pointed down the corridor) and pinned her up against a wall, when my partner was searched by the police she was also found to have done nothing wrong. As a result of the above i placed an appeal for witnesses on a local forum, and one person contacted me stating that his girlfriend who worked in the shopping centre had seen a security guard dragging a long haired young man backwards down the precinct towards poundland however this witness would not come forward i believe out of fear of retribution from this team of abusive guards. At one point a post appeared replying to my appeal which released private information concerning the complaints I had made to the police, council and other bodies about the above attacks the post also included details of complaints i had made to the police two years earlier on an unrelated incident. As a result of the negative post i wrongly assumed that this post was posted by a policeman I contacted the police professional standards and the matter was investigated by the police counter corruption unit, as a result of this investigation it was found that this post had come from a Chesterfield Borough Council computer and the post was made by the very same team of guards who had attacked my son and partner in a blatant attempt to discredit us, rather tellingly the police did not investigate further, I believe this inaction was prompted by the fact that had they done so they would have found that the guards were fed this information by a member of the police as certain information they had posted was only available from police files. As a result of the assaults the police became involved and on taking statements from these guards told us that their statements corroborated my partner and sons account of the attacks, and the two guards who had assaulted my son and partner were charged, However the guards were by this time claiming that they had been told by the poundland manager that my son and partner had stolen something (a fact refuted by the store manager) as a result they had reasonable grounds though at no point have they stated reasonable grounds for what, the CPS bought the case to the magistrates court in December 2013 were not prepared and did not take the cctv footage to the court they were criticised by the magistrates for being unprepared and the case was adjourned until January, three days before the case was due to be heard we received a letter from the CPS stating that they were discontinuing the case as the guards had reasonable grounds, We appealed this decision under the VRR right to appeal however this is just a rubber stamp exercise and since then they have flatly refused to relook at this decision. We have complained to the council under the councils three stage complaints procedure and two years and four months later we are at step two and no further forward,
  6. http://www.mirror.co.uk/money/personal-finance/christmas-presents-britons-set-to-spend-1432814
  7. I was recently in my local ASDA (I go there every week to do my "big shop") I was walking down one of the isles when 3 security guards were coming the other way, one of them looked at me funny and his "mates" all started laughing, very hilarious as you can imagine. called this security guy a ginger t*** under my breath. About 3 minutes later i saw them at the end of one of the isles looking at me so i went down another isle. Next second i looked round and the man was standing in front of me asking me if i had a problem with him. I said "no" as i've heard that these types of people get off on restraining people who "cause trouble". He then said, "what did you mumble to me earlier?". I said again nothing. He then asked me to leave the store and for not to come back. I'm not sure if they're allowed to do such a thing as it would be my word against his and his pals. Can anyone help me with info as to whether i can take this further or if i can't at least I'd know!! cheers.
  8. Shoppers should arm themselves with knowledge of their consumer rights. I was scared enough just standing behind the grande dame in the queue, as her indignation boomed, “Give me my money back – this is a disgrace.” As for the shop assistant who bore the brunt face-on, her sin was having the temerity to refuse to exchange “uncool” jeans wrongly bought for the lady’s daughter. The problem with this store rage? The shop assistant was right. Consumer rights ignorance is mainstream on both sides of the till – shop staff regularly quote utter bilge at us, too. Few customers can tell fact from fiction, and thus bring out the heavy guns for the wrong reasons. Test yourself … true or false? More: http://www.telegraph.co.uk/finance/personalfinance/consumertips/9502803/Martin-Lewis-shoppers-know-your-rights.html
  9. Stronger consumer protection laws are being proposed by the government that will take into account e-commerce. It is consulting on a Consumer Bill of Rights, which will update some laws that have been unchanged for decades. Shoppers will be give stronger rights to complain and gain redress for faulty services. Consumer Affairs Minister Norman Lamb said new laws were needed to cover the sale of digital material, where customers have little protection. "The UK's consumer law is complex and difficult for consumers and businesses to understand," he said. "We want consumers to feel confident about their rights so they can challenge businesses when they buy poor quality goods, services or digital content such as music or games." He said the law would be brought up to date to provide protection for purchasers of digital music, games and software. More: http://www.bbc.co.uk/news/business-18831779
  10. Thousands of people are spiralling into debt after ordering clothes and furniture from catalogue companies. One debt charity receives 100 calls a day from people who have fallen behind with ‘buy now, pay later’ plans. Catalogues are often used by the housebound, young mothers, or those on low incomes who want to spread costs over a year. But many purchases involve signing up to an expensive credit agreement where shoppers are charged up to 40  per cent interest — much higher than a credit card or personal loan. And if there is a 0  per cent interest-free period, many shoppers don’t realise this can become void if they miss just one payment. Debt charity the Money Advice Trust receives more calls on catalogue debts than on mortgages, rent or payday loans. Joanna Elson, chief executive, says; ‘More people are turning to catalogues to replace broken appliances, buy clothes for growing children, or just to manage a tight monthly budget. ‘This means more people entering credit agreements at a time when money is scarce — which inevitably leads to more debt problems.’ Many people are also caught out by payment dates at catalogues. Many insist customers make a payment every 28 days, instead of on a particular day of the month. This means the due date constantly rolls back each month and people can forget to pay on time. Read more: http://www.thisismoney.co.uk/money/cardsloans/article-2161878/Beware-catalogue-debt-trap-shoppers-told.html#ixzz1yWaPgDRF
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